From data.gov.au
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Townsville City Council Call Centre Volumes and Response Rates

Created 21/01/2019

Updated 18/11/2025

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Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

The number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

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Additional Info

Field Value
Title Townsville City Council Call Centre Volumes and Response Rates
Language English
Licence Creative Commons Attribution 4.0 International
Landing Page https://data.gov.au/data/en/dataset/582420a0-62bf-4a28-ac26-eb09363935f9
Contact Point
Townsville City Council
opendata@townsville.qld.gov.au
Reference Period 01/07/2016
Geospatial Coverage Townsville
Data Portal data.gov.au

Data Source

This dataset was originally found on data.gov.au "Townsville City Council Call Centre Volumes and Response Rates". Please visit the source to access the original metadata of the dataset:
https://data.gov.au/data/dataset/townsville-city-council-call-centre-volumes-and-response-rates