JSON   RDF   ISO19115/ISO19139 XML

Townsville City Council Call Centre Volumes and Response Rates

Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

The number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

Data and Resources

Additional Info

Field Value
Title Townsville City Council Call Centre Volumes and Response Rates
Type Dataset
Language English
Licence Creative Commons Attribution 4.0 International
Data Status active
Update Frequency quarterly
Landing Page https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9
Date Published 2019-01-21
Date Updated 2024-03-12
Contact Point
Townsville City Council
opendata@townsville.qld.gov.au
Temporal Coverage 2016-07-01 00:00:00
Geospatial Coverage Townsville
Jurisdiction Local Government
Data Portal data.gov.au
Publisher/Agency Townsville City Council