JSON

RDF ISO19115/ISO19139 XML

Townsville City Council Call Centre Volumes and Response Rates

Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

The number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

Data and Resources

Townsville City Council Call Centre Volumes...XLSX
Townsville City Council Call Centre Volumes by Customer Interaction Type...
Explore
- Preview
- Download
Townsville City Council Call Centre Volumes...CSV
Townsville City Council Call Centre Volumes by Customer Interaction Type...
Explore
- Preview
- Download
Townsville City Council Call Centre First Call...XLSX
Townsville City Council is committed to providing our customers with the...
Explore
- Preview
- Download
Townsville City Council Call Centre First Call...CSV
Townsville City Council is committed to providing our customers with the...
Explore
- Preview
- Download

Additional Info

Field	Value
Title	Townsville City Council Call Centre Volumes and Response Rates
Type	Dataset
Language	English
Licence	Creative Commons Attribution 4.0 International
Data Status	active
Update Frequency	quarterly
Landing Page	https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9
Date Published	2019-01-21
Date Updated	2024-11-13
Contact Point	Townsville City Council opendata@townsville.qld.gov.au
Temporal Coverage	2016-07-01 00:00:00
Geospatial Coverage	Townsville
Jurisdiction	Local Government
Data Portal	data.gov.au
Publisher/Agency	Townsville City Council