Townsville City Council Call Centre Volumes...
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Date - Quarter | text | ||
| Call Centre Calls | text | ||
| Call Centre Average Speed of Answer (seconds) | text | ||
| Call Centre Average Handling Time (seconds) | text | ||
| Click to Chat (C2C) | text | ||
| Click to Chat Average Speed of Answer (seconds) | text | ||
| Click to Chat Average Handling Time (seconds) | text | ||
| Counter Enquiries | text | ||
| Emails | text |
Additional Information
| Field | Value |
|---|---|
| Data last updated | October 3, 2024 |
| Metadata last updated | November 13, 2024 |
| Metadata last updated | November 13, 2024 |
| Created | unknown |
| Format | CSV |
| License | Creative Commons Attribution 4.0 International |
| Ckan url | https://data.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | True |
| Hash | e9bc55ff59da36e5943998075d850276 |
| Id | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Ignore hash | False |
| Mimetype | text/csv |
| Original url | https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/ea73f1fa-06a4-4563-9001-1fd384dc749e/download/call-centre-volumes-and-response-rates.csv |
| Package id | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| Position | 1 |
| Resource id | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Set url type | False |
| Size | 2.2 KiB |
| State | active |
| Task created | 2024-10-03 05:01:39.292806 |
| Url type | upload |
| Zip extract | False |
| Media type | unknown |
| Size | unknown |
| Has views | True |
| ID | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| On same domain | False |
| Package ID | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| State | active |
| URL type | upload |