Townsville City Council Call Centre First Call...
Townsville City Council Call Centre Volumes and Response Rates
Created 21/01/2019
Updated 19/09/2025
Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.
This dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.
Source
This data file or API can be downloaded from:
https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/b458934d-2693-4f37-94d6-b2a91d3a1324/download/call-centre-first-call-resolution.csvResources
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Additional Information
| Field | Value |
|---|---|
| Data last updated | September 19, 2025 |
| Metadata last updated | September 19, 2025 |
| Format | CSV |
| License | Creative Commons Attribution 4.0 International |
| Datastore active | False |
| Datastore contains all records of source file | False |
| Has views | False |
| Hash | cf3298d928145eb1e068ffd09b9c4d31 |
| Id | b458934d-2693-4f37-94d6-b2a91d3a1324 |
| Mimetype | text/csv |
| Package id | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| Position | 3 |
| Size | 4.5 KiB |
| State | active |
| Url type | upload |
| Zip extract | False |
| Size | 4.5 KiB |
| ID | b458934d-2693-4f37-94d6-b2a91d3a1324 |
| Harvested | False |
| Package ID | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| State | active |