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Services Australia - Service Delivery quarterly operational data

Created 11/10/2024

Updated 28/08/2025

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The Service Delivery operational data set contains operational data for payments and services administered by Services Australia on behalf of other government policy departments and agencies. This data includes our programs of Medicare (Health), Centrelink (Social Security) and Child Support.

The selected Services Australia operational data includes: • Agency calls received and statistics • Emergency claims – Australian Government Disaster Payment and Allowance claims • Social Security claims • Social Security non-claims • Social Security claims by Local Government Area (LGA) • Health claims • Health non-claims • Child Support work • Face to Face contacts (Service Centre locations) • Processing hours vs work processed

Each data set published on data.gov.au will contain a metadata sheet which outlines data definitions relevant to the quarter.

For further details on payments and services offered by Services Australia, please visit the Services Australia website. https://www.servicesaustralia.gov.au

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Additional Info

Field Value
Title Services Australia - Service Delivery quarterly operational data
Language English
Licence Creative Commons Attribution 2.5 Australia
Landing Page https://data.gov.au/data/dataset/3528bae9-7598-45ba-aafa-2cf9315ddfdb
Contact Point
Reference Period 01/07/23 - 31/03/2024
Geospatial Coverage
Map data © OpenStreetMap contributors
{
  "coordinates": [
    137.13828,
    -28.61389
  ],
  "type": "Point"
}
Data Portal Data.gov.au