Townsville City Council Call Centre Volumes...
Townsville City Council Call Centre Volumes and Response Rates
Created 21/01/2019
Updated 19/09/2025
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).
Source
This data file or API can be downloaded from:
https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/ea73f1fa-06a4-4563-9001-1fd384dc749e/download/call-centre-volumes-and-response-rates.csvResources
Data Dictionary
Additional Information
| Field | Value |
|---|---|
| Data last updated | July 11, 2025 |
| Metadata last updated | July 11, 2025 |
| Format | CSV |
| License | Creative Commons Attribution 4.0 International |
| Ckan url | https://data.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | True |
| Hash | 190938bf7a9f462ba952c23f15881909 |
| Id | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Ignore hash | False |
| Mimetype | text/csv |
| Original url | https://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/ea73f1fa-06a4-4563-9001-1fd384dc749e/download/call-centre-volumes-and-response-rates.csv |
| Package id | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| Position | 1 |
| Resource id | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Set url type | False |
| Size | 2.4 KiB |
| State | active |
| Task created | 2025-07-11 01:41:33.449710 |
| Url type | upload |
| Zip extract | False |
| Size | 2.4 KiB |
| ID | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Harvested | False |
| Package ID | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| State | active |