The Survey of Trust in Australian public services is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. This dataset provides trust, satisfaction and experience Survey results across a variety of indicators. The Survey was previously called the Citizen Experience Survey.
As of June 2022, more than 43,000 people, aged 18 years and over, have participated in the Survey. Between March 2019 and June 2021, eight survey waves, each surveying approximately 2,500-5,000 people, were conducted. Since July 2021, twelve additional waves of approximately 1,000 people each month have been conducted and analysed. Continued regular data collection has enabled creation of a reliable time series of data.
The design of the Survey ensures people reflect on their experiences with Australian public services (also known as Commonwealth, Federal or National public services) and not state, territory or local public services, or Government or policy.
Participation in the Survey is voluntary and information collected is anonymous and de-identified. The Survey is nationally representative of age, state/territory and gender. Survey participants consent to the publication of results in aggregate.
When reporting Trust in Australian public services data, the Department of the Prime Minister and Cabinet must be attributed as the source.
Additional detail on the Survey is available on the APS Reform website at https://www.apsreform.gov.au/trustsurvey and at the Department of the Prime Minister and Cabinet website at https://www.pmc.gov.au
