Consumer Affairs Victoria - Face-to-Face assistance

This activity measures the number of: - People assisted through community agencies funded by Consumer Affairs Victoria to provide consumer advice, negotiations on behalf of consumers, and assistance with VCAT hearings.

People assisted through community agencies funded by Consumer Affairs Victoria to provide the Financial Counselling Program (FCP). Services under this program includes: o Community based services provided by not for profit agencies in 17 service regions across Victoria. o Statewide services provided by the MoneyHelp telephone and web service.

Business education sessions which are presentations with the purpose of improving the audience’s professional knowledge and conduct. This may include small businesses, incorporated associations, staff in large organisations, owners corporations, tertiary sessions (where the subject is relevant to the study area of the students), motor car traders, real estate agents, private landlords and intermediaries who deliver services or advice to vulnerable and disadvantaged citizens.

Consumer information sessions which provide targeted information to consumers on topics aligned with Consumer Affairs Victoria’s core priorities, strategic direction and current education campaigns. This may include product safety, scams, travelling conmen, retirement village living, motor car purchases, renting, real estate transactions (buying and selling) and consumer rights. Consumer education sessions must have a minimum of 12 attendees at the time of booking.