b33b4ed9-0db4-4c1b-8f85-664ca0d42a54 urn:uuid en UTF-8 nonGeographicDataset nonGeographicDataset 2025-11-11T12:56:15 creation ISO 19115 2016 Translink monthly performance data b33b4ed9-0db4-4c1b-8f85-664ca0d42a54 Monthly public transport performance data for Translink. Metrics include: customer experience (overall and by transport mode), complaint volumes, go card fixed fare volumes. In addition to this data, the <a href="https://translink.com.au/about-translink/reports-and-publications/performance">Translink PT Performance Dashboard</a> provides visual and interactive performance data on patronage, on-time-running, fines and warnings, passenger injuries, and customer experience metrics. Translink complaints customer satisfaction go card performance data public transport go card fixed fare adjustments report documentDigital Weekly report of go card fare adjustment processed by Translink division. Includes total number of trips taken, total adjustments processed, adjustments per 10,000 trips and fixed fares percentage of all trips. CSV Patronage - South East Queensland documentDigital Monthly report of passenger trips using Translink public transport services in South East Queensland. CSV Patronage - Rest of Queensland documentDigital Monthly report of passenger trips using: - Translink public transport services: Regional urban bus and Regional ferry; and - Translink subsidised services: Long distance coach, Traveltrain, and Regional air CSV Patronage and complaints documentDigital Weekly complaints received by Translink division. Complaints are categorised as either go card related or non- go card related. Includes passenger volumes and complaints per 10,000 trips. CSV Customer experience – overall documentDigital Monthly report of customer experience of Translink public transport services. Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip. CSV Customer experience – SEQ bus documentDigital Monthly report of customer experience of Translink SEQ bus services. Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip. CSV Customer experience - train documentDigital Monthly report of customer experience of Translink train services. Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip. CSV Customer experience – ferry documentDigital Monthly report of customer experience of Translink ferry services. Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip. CSV Customer experience - tram documentDigital Monthly report of customer experience of Translink tram services. Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip. CSV Customer service complaints - South East Queensland documentDigital Monthly complaints received by Translink division per 10,000 trips in the South East Queensland network. CSV Punctuality and reliability - Citytrain documentDigital Monthly report of Citytrain punctuality (average on-time running during peak times) and reliability (scheduled services delivered). For more information on Citytrain service punctuality and reliability, please visit the Queensland Rail service [punctuality and reliability page](https://www.queenslandrail.com.au/aboutus/ourperformance/service-punctuality-and-reliability). CSV Punctuality and reliability - SEQ Tram documentDigital Monthly report of SEQ Tram punctuality (overall) and reliability (scheduled services delivered). Punctuality is measuring that the trams are arriving at stations at the advertised times. Reliability is measuring that the trams are stopping at all stations for all scheduled trips. For more information on G:link service punctuality and reliability, please visit the [G:link punctuality page](https://ridetheg.com.au/punctuality/). CSV Punctuality - SEQ Bus documentDigital Monthly report of SEQ Bus punctuality (overall). CSV Passenger fines and warnings documentDigital Monthly report of passenger fines and warnings issued while using Translink public transport services in South East Queensland. CSV Passenger injuries documentDigital Monthly report of passenger injuries while using Translink public transport services in South East Queensland. CSV Taxi Subsidy Scheme documentDigital Monthly report of number of subsidised trips and the average subsidy per trip provided through the Taxi Subsidy Scheme. The Taxi Subsidy Scheme (TSS) subsidises taxi travel—half of the total fare, up to a maximum of $30 per trip—for people with disabilities that meet the scheme eligibility criteria. There is no limit on the number of taxi journeys a member may take to attract the subsidy. The subsidy is paid to taxi drivers—members have no additional costs. For more information please visit the [Taxi Subsidy Scheme and Lift Payment information page](https://www.qld.gov.au/disability/out-and-about/subsidies-concessions-passes/taxi-subsidy). CSV Customer satisfaction - all modes (prior July 2019) documentDigital Monthly report of customer satisfaction of Translink public transport services. Performance data prior to July 2019 - Metrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability. CSV Customer satisfaction - bus ( prior July 2019) documentDigital Monthly report of customer satisfaction of Translink bus services. (Performance data prior to July 2019) Metrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability. CSV Customer satisfaction - train (prior July 2019) documentDigital Monthly report of customer satisfaction of Translink train services. (Performance data prior to July 2019) Metrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability. CSV Customer satisfaction - ferry (prior July 2019) documentDigital Monthly report of customer satisfaction of Translink ferry services. (Performance data prior to July 2019) Metrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability. CSV Regional bus patronage - by region documentDigital Yearly regional bus operator patronage data for the following regions: Bowen, Bundaberg, Cairns, Gladstone, Gympie, Innisfail, Mackay, Maleny - Landsborough, Maryborough - Hervey Bay, North Stradbroke Island, Rockhampton, Toowoomba, Townsville - Magnetic Island, Warwick, Whitsunday, Yeppoon, Woodford - Kilcoy - Caboolture. CSV Regional bus patronage - quarterly documentDigital Combined bus patronage for regional services per quarter. CSV