Townsville City Council Call Centre Volumes and Response Rates—Townsville City Council Call Centre Volumes and Response Rates

_id	Date - Quarter	Call Centre Calls	Call Centre Average Speed of Answer (seconds)	Call Centre Average Handling Time (seconds)	Click to Chat (C2C)	Click to Chat Average Speed of Answer (seconds)	Click to Chat Average Handling Time (seconds)	Counter Enquiries	Emails	colspacer
	Date - Quarter	Call Centre Calls	Call Centre Average Speed of Answer (seconds)	Call Centre Average Handling Time (seconds)	Click to Chat (C2C)	Click to Chat Average Speed of Answer (seconds)	Click to Chat Average Handling Time (seconds)	Counter Enquiries	Emails

Data last updated: October 10, 2025, 17:12 (+1100) Metadata last updated: October 10, 2025, 17:12 (+1100) Created: January 21, 2019, 12:46 (+1100) CSV ( 2.4 KiB )