{"help": "https://data.gov.au/data/en/api/3/action/help_show?name=datastore_search", "success": true, "result": {"include_total": true, "limit": 100, "records_format": "objects", "resource_id": "043ae065-7167-44c5-a6da-b33efe05f4ec", "total_estimation_threshold": null, "records": [{"_id":1,"code":"ADEV","name":"Animation development","description":"Designing and developing animated and interactive systems such as games and simulations.\r","link":"https://sfia-online.org/en/sfia-8/skills/animation-development","category":"Development and implementation","subcategory":"Systems development","level_1":null,"level_2":null,"level_3":"Builds visual and audio components. \r\nUses design tools to evolve rapid prototypes of web pages. \r\nUses visual design tools and organic modelling techniques to create and animate virtual characters within a game or system design.","level_4":"Builds visual and audio components and integrates them into the system structure, typically using a games engine.\r\nUses design tools  to evolve rapid prototypes of web pages, and assess the viability of design concepts. \r\nUses complex visual design tools and organic modelling techniques to create and animate virtual characters within a game or system design.","level_5":"Manages iterations of level design and storytelling, documenting the overall flow and architecture of a game or similar system. \r\nDevelops conceptual structures into design blueprints to create high-level structures and runtime architectures for websites.","level_6":"Provides overall creative direction in the conception and design of animation products such as games and simulations.","level_7":null},{"_id":2,"code":"ADMN","name":"Business administration","description":"Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.\r","link":"https://sfia-online.org/en/sfia-8/skills/business-administration","category":null,"subcategory":null,"level_1":"Performs routine administration activities in a structured environment. \r\nFollows clear procedures and using standard digital tools. \r\nStores and files information following agreed procedures. \r\nMakes simple travel and meeting arrangements.","level_2":"Assists with administrative tasks for a team. \r\nOrganises meetings and travel within standard guidelines.\r\nMaintains team filing and administration systems. \r\nActs as a touchpoint for internal and external contacts.","level_3":"Provides administrative support function to teams and meetings.\r\nTakes an active part in team meetings. \r\nSets up files, software systems, onboarding new starters, compiles and distributes reports. Provides guidance on administration software, procedures, processes, tools and techniques.","level_4":"Assists the team/manager in ensuring they have the information needed to support ongoing team processes. \r\nAssists in planning for meetings. \r\nSets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity.\r\nLiaises and organises across functions. Updates and maintains office policies and procedures","level_5":"Manages the delivery of business administration services. \r\nManages time and diary for individual senior managers and leadership teams. Filters and prioritises meeting requests. \r\nHandles sensitive, confidential information. \r\nEnsures managers have the information and resources needed to support ongoing processes and changes in processes.","level_6":"Leads and coordinates strategic initiatives working across departmental or functional boundaries. \r\nDesigns the timetable of executive-level meetings and forums. Sets agenda, format and desired outcomes for meetings. \r\nProvides direction and receives progress updates from members of an executive team. Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks. Reports on progress and resolves issues. \r\nManages highly sensitive and confidential issues and information.","level_7":null},{"_id":3,"code":"ARCH","name":"Solution architecture","description":"Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.\r","link":"https://sfia-online.org/en/sfia-8/skills/solution-architecture","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Contributes to the development of solution architectures in specific business, infrastructure or functional areas. \r\nIdentifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability. Determines and documents architecturally significant decisions. \r\nProduces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products. \r\nSupports projects or change initiatives through the preparation of technical plans and application of design principles. Aligns solutions with enterprise and solution architecture standards (including security).","level_5":"Leads the development of solution architectures in specific business, infrastructure or functional areas. \r\n Leads the preparation of technical plans and ensures that appropriate technical resources are made available. Ensures that appropriate tools and methods are available, understood and employed in architecture development.\r\nProvides technical guidance and governance on solution development and integration. Evaluates requests for changes and deviations from specifications and recommends actions.\r\nEnsures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.","level_6":"Leads the development of architectures for complex solutions ensuring consistency with agreed requirements. \r\nEstablishes policies, principles and practices for the selection of solution architecture components. \r\nManages trade-offs and balances functional, service quality and systems management requirements within a significant area of the organisation. Communicates proposed decisions to stakeholders.\r\nCoordinates and manages the target architecture across multiple projects or initiatives.  Maintains a stable, viable architecture  and ensures consistency of design and adherence to appropriate standards across multiple projects or initiatives.","level_7":null},{"_id":4,"code":"ASMG","name":"Asset management","description":"Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.\r","link":"https://sfia-online.org/en/sfia-8/skills/asset-management","category":null,"subcategory":null,"level_1":null,"level_2":"Uses agreed procedures to create and maintain an accurate register of assets. \r\nPerforms activities related to the administration of assets. \r\nProduces routine reports to assist asset management activities and decision-making.","level_3":"Applies tools, techniques and processes to create and maintain an accurate asset register. \r\nProduces reports and analysis to support asset management activities and aid decision-making.","level_4":"Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out. \r\nProduces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location. \r\nActs to highlight and resolve potential instances of unauthorised assets.","level_5":"Manages and maintains the service compliance of  IT and service assets in line with business and regulatory requirements. \r\nIdentifies, assesses and communicates associated risks. \r\nEnsures asset controllers, infrastructure teams and the business co-ordinate and optimise value, maintain control and maintain appropriate legal compliance.","level_6":"Sets the strategy for asset management across the organisation. \r\nCommunicates the policy, governance, scope, and roles involved in asset management. \r\nPromotes awareness of and commitment to the role of asset management in the continuing economic and effective provision of services. Provides information and advice on complex asset management issues.\r\nInitiates impact assessment arising from decisions to obtain, change or continue the possession or use of an asset, system or service.","level_7":null},{"_id":5,"code":"ASUP","name":"Application support","description":"Delivering management, technical and administrative services to support and maintain live applications.\r","link":"https://sfia-online.org/en/sfia-8/skills/application-support","category":null,"subcategory":null,"level_1":null,"level_2":"Assists with specified maintenance procedures. \r\nAssists in the investigation and resolution of issues relating to applications.","level_3":"Follows agreed procedures to identify and resolve issues with applications. \r\nUses application management software and tools to collect agreed performance statistics. \r\nCarries out agreed applications maintenance tasks.","level_4":"Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. \r\nUses application management software and tools to investigate issues, collect performance statistics and create reports.","level_5":"Ensures that all requests for support are dealt with according to set standards and procedures. \r\nDrafts and maintains procedures and documentation for applications support. \r\nManages application enhancements to improve business performance. \r\nAdvises on application security, licensing, upgrades, backups, and disaster recovery needs.","level_6":null,"level_7":null},{"_id":6,"code":"AUDT","name":"Audit","description":"Delivering independent, risk-based assessments of the effectiveness of processes, the controls, and the compliance environment of an organisation.\r","link":"https://sfia-online.org/en/sfia-8/skills/audit","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Adopts a structured approach to executing and documenting audit fieldwork, following agreed standards.\r\nMaintains integrity of records to support and satisfy audit trails.\r\nIdentifies typical risk indicators and explains prevention measures.","level_4":"Contributes to planning and executing of risk-based audit of existing and planned processes, products, systems and services.\r\nIdentifies and documents risks in detail.\r\nIdentifies the root cause of issues during an audit, and communicates these effectively as risk insights.\r\nCollates evidence regarding the interpretation and implementation of control measures. Prepares and communicates reports to stakeholders, providing a factual basis for findings.","level_5":"Plans, organises and conducts audits of complex domains areas, cross-functional areas, and across the supply chain.\r\nConfirms the scope and objectives of specific audit activity with management. Aligns with the scope of the audit program and organisational policies.\r\nDetermines appropriate methods of investigation to achieve the audit objectives. Presents audit findings to management describing the effectiveness and efficiency of control mechanisms.\r\nProvides general and specific audit advice. Collaborates with professionals in related specialisms to develop and integrate findings.","level_6":"Leads and manages complex audits and programs of audit activity.\r\nObtains and manages appropriate specialist expertise to contribute highly specialised technical knowledge and experience.\r\nDevelops organisational policies, standards and guidelines for the conduct of audits. Ensures the objectivity and impartiality of the audit process.\r\nIdentifies areas of risk and specifies audit programs. Ensures audit coverage is sufficient to provide the business with assurance of adequacy and integrity. Authorises the issue of formal reports to management on the effectiveness and efficiency of control mechanisms.","level_7":"Leads the definition, implementation, and communication of the organisations audit function.\r\nDefines audit strategy, plans audit cycles and ensures appropriate audit coverage across the organisation. Ensures that the audit function adds value to the organisation. Liaises with internal and external stakeholders to ensure audit coverage is relevant and understood.\r\nDirects use of risk analysis to identify areas for in-depth review. Ensures appropriate resources are available to deliver organisational requirements for audits.\r\nReports at the most senior level on the findings, relevance and recommendations for improvement for audit activity."},{"_id":7,"code":"AVMT","name":"Availability management","description":"Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.\r","link":"https://sfia-online.org/en/sfia-8/skills/availability-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Analyses service and component availability, reliability, maintainability and serviceability. \r\nContributes to the availability management process and its operation. Performs defined availability management tasks. \r\nEnsures that services and components meet and continue to meet all of their agreed performance targets and service levels. \r\nImplements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.","level_5":"Provides advice and guidance on the planning, design and improvement of service and component availability. \r\nInvestigates all breaches of availability targets and service non-availability and initiates remedial activities. \r\nDevelops plans for disaster recovery together with supporting processes. \r\nManages the testing of disaster recovery plans.","level_6":"Sets policy and develops strategies, plans and processes to ensure services deliver agreed levels of availability. \r\nDevelops and implements new availability tools and techniques.","level_7":null},{"_id":8,"code":"BENM","name":"Benefits management","description":"Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.\r\n","link":"https://sfia-online.org/en/sfia-8/skills/benefits-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Leads activities required in the realisation of the benefits of each part of the change programme. \r\nIdentifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case. \r\nEnsures that all participants are engaged throughout the change programme and fully prepared to exploit the new operational business environment. \r\nSupports operational managers to ensure that all plans, work packages and deliverables are aligned with the expected benefits.","level_6":"Works with operational managers to ensure maximum improvements are made as groups of projects deliver their products into operational use. \r\nCommunicates the change programme vision to staff at all levels of the business and keeps a focus on business objectives. \r\nMaintains the business case for funding the programme and confirms continuing business viability of the programme at regular intervals.","level_7":null},{"_id":9,"code":"BINT","name":"Business intelligence","description":"Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.\r","link":"https://sfia-online.org/en/sfia-8/skills/business-intelligence","category":null,"subcategory":null,"level_1":null,"level_2":"Assists with the creation of regular business intelligence reports using standard tools. \r\nSupports data preparation from existing sources.","level_3":"Sources and prepares data for analysis and performs standard business intelligence analysis  activities. \r\nCreates and delivers standard reports in accordance with stakeholder needs and conforming to agreed standards. \r\nInvestigates the need for new or revised business intelligence analysis.  \r\nContributes to the recommendation of improvements. Engages with stakeholders under direction.","level_4":"Supports business intelligence needs of specific management or governance processes or operational areas. \r\nInvestigates the need for business intelligence reporting and analysis where there is some complexity and ambiguity. \r\nSelects and applies non-standard business intelligence tools and techniques to provide insights and aid decision-making. Selects, acquires and integrates data for analysis. \r\nIdentifies opportunities to digitise and streamline operational data handling and optimise business intelligence capabilities.","level_5":"Plans and manages business intelligence activities. \r\nEnsures that business intelligence processes are robust, efficient and fit for purpose, focusing on automation, key controls and data quality. Advises on the available standards, procedures, methods, tools and techniques.\r\nManages reviews of the benefits and value of business intelligence techniques and tools and recommends improvements. \r\nContributes to the development of analytics policy, standards and guidelines.","level_6":null,"level_7":null},{"_id":10,"code":"BPRE","name":"Business process improvement","description":"Creating new and potentially disruptive approaches to performing business activities.\r","link":"https://sfia-online.org/en/sfia-8/skills/business-process-improvement","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Manages the execution of business process improvements. \r\nAnalyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness  and exploit new technologies and automation.\r\nDevelops graphical models of business processes to facilitate understanding and decision-making. Assesses the feasibility of business process changes and recommends alternative approaches. \r\nSelects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.","level_6":"Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies.\r\nDevelops organisational policies, standards, and guidelines for business process improvement. \r\nLeads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups.\r\nLeads the development of organisational capabilities for business process improvement and ensures adoption and adherence to policies and standards.","level_7":"Directs the identification, evaluation and adoption of new or existing technologies to improve business processes. \r\nAligns business strategies, enterprise transformation, and technology strategies. \r\nEmbeds strategic business process improvement into the governance and leadership of the organisation. \r\nDirects the creation and review of a cross-functional, enterprise-wide approach and culture for embracing business process management."},{"_id":11,"code":"BPTS","name":"Acceptance testing","description":"Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.\r","link":"https://sfia-online.org/en/sfia-8/skills/acceptance-testing","category":null,"subcategory":null,"level_1":null,"level_2":"Assists in planning, preparing and executing acceptance tests for systems, products, business processes or services.\r\nAssists in collecting feedback from acceptance testing.","level_3":"Follows agreed standards and techniques to devise and execute test cases and scenarios based on pre-defined acceptance criteria. \r\nAnalyses and reports on test activities, results, issues and risks.","level_4":"Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules. \r\nDesigns, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits. \r\nCollaborates with project colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage. \r\nAnalyses and reports on test activities, results, issues and risks including the work of others.","level_5":"Plans and manages acceptance testing activity.\r\nSpecifies the acceptance testing environment for systems, products, business processes and services. Manages the creation of acceptance test cases and scenarios. Ensures that defined tests reflect realistic operational conditions and required level of coverage. \r\nEnsure tests and results are documented, analysed and reported to stakeholders, and required actions taken. Highlights issues and risks identified during testing to stakeholders. \r\nProvides authoritative advice and guidance on planning and execution of acceptance tests.","level_6":"Leads the implementation and delivery of the organisation's approach to acceptance testing. \r\nEngages with senior stakeholders to secure organisational commitment and resources needed for effective acceptance testing. \r\nReports on any significant risks or issues related to acceptance testing and recommends required actions. \r\nDevelops organisational policies, standards, and guidelines for acceptance testing. Develops acceptance testing capabilities and methods for the organisation.","level_7":null},{"_id":12,"code":"BSMO","name":"Business modelling","description":"Producing abstract or distilled representations of real-world, business or gaming situations.\r","link":"https://sfia-online.org/en/sfia-8/skills/business-modelling","category":null,"subcategory":null,"level_1":null,"level_2":"Understands the purpose and benefits of modelling. \r\nUses established techniques, as directed, to model simple subject areas with clearly-defined boundaries. \r\nMay assist in more complex modelling activities. \r\nDevelops models under the guidance of subject matter experts.","level_3":"Conversant with techniques covering the full range of modelling situations. \r\nModels current and desired scenarios as directed. Selects appropriate modelling techniques for meeting assigned objectives. \r\nGains agreement from subject matter experts on models produced. \r\nReviews resulting models with stakeholders and resolves identified issues.","level_4":"Conducts advanced modelling activities for significant change programmes and across multiple business functions. \r\nHas in-depth knowledge of organisation-specific techniques. \r\nPlans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. May contribute to discussions about the choice of modelling approach. \r\nObtains input from and communicates modelling results to senior managers for agreement.","level_5":"Produces models in support of the business strategy. \r\nHas in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approaches and influences customers accordingly. \r\nDevelops bespoke models for unusual contexts. \r\nResponsible for planning and coordinating team modelling activities and for ensuring the quality of their work.","level_6":"Defines modelling standards and quality targets for an organisation. \r\nHas continuing responsibility for the maintenance of models for a designated function. \r\nInitiates organisation-wide modelling improvement activities and obtains customer buy-in to general changes. \r\nMay represent own organisation as a modelling expert in industry initiatives.","level_7":null},{"_id":13,"code":"BURM","name":"Risk management","description":"Planning and implementing organisation-wide processes and procedures for the management of risk to the success or integrity of the enterprise.\r","link":"https://sfia-online.org/en/sfia-8/skills/risk-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Undertakes basic risk management activities. \r\nMaintains documentation of risks, threats, vulnerabilities and mitigation actions.","level_4":"Carries out risk management activities within a specific function, technical area or project of medium complexity. \r\nIdentifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business. \r\nInvolves specialists and domain experts as necessary.","level_5":"Plans and implements complex and substantial risk management activities within a specific function, technical area, project or programme. \r\nImplements consistent and reliable risk management processes and reporting to key stakeholders. \r\nEngages specialists and domain experts as necessary. \r\nAdvises on the organisation's approach to risk management.","level_6":"Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for risk management. \r\nConsiders organisation-wide risk and mitigation activities within the context of business risk as a whole and the organisations appetite for risk.\r\nProvides leadership on risk management at the organisational and business levels.","level_7":"Establishes organisational strategy for risk management. \r\nDefines and communicates the organisation's appetite for risk. \r\nProvides resources to implement the organisation's risk strategy. \r\nDelegates authority for detailed planning and execution of risk management activities across the organisation."},{"_id":14,"code":"BUSA","name":"Business situation analysis","description":"Investigating business situations to define recommendations for improvement action.\r","link":"https://sfia-online.org/en/sfia-8/skills/business-situation-analysis","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Investigates straightforward business situations to identify and analyse problems and opportunities. \r\nContributes to the recommendation of improvements. \r\nFollows agreed standards and techniques to investigate, analyse and document business situations. \r\nEngages with stakeholders under direction.","level_4":"Investigates business situations where there is some complexity and ambiguity. \r\nAdopts holistic view to identify and analyse problems and opportunities. \r\nContributes to the selection of the approach and techniques to be used for business situation analysis. \r\nConducts root cause analysis and identifies recommendations for improvements. Engages and collaborates with operational stakeholders.","level_5":"Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity. \r\nAdvises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities. \r\nEngages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations. \r\nContributes to definition of organisational standards and guidelines for business situation analysis.","level_6":"Initiates and leads business situation analysis where there is extensive ambiguity, complexity and potentially significant organisational impacts. \r\nEstablishes and promotes the need for holistic business situation analysis prior to change programme initiation. \r\nEngages with stakeholders at executive level and advises on recommended change initiatives. \r\nDefines organisational policies, standards and techniques for business situation analysis.","level_7":null},{"_id":15,"code":"CFMG","name":"Configuration management","description":"Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.\r","link":"https://sfia-online.org/en/sfia-8/skills/configuration-management","category":null,"subcategory":null,"level_1":null,"level_2":"Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes. \r\nAssists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.","level_3":"Applies tools, techniques and processes to track, log and correct information related to configuration items. \r\nVerifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use. \r\nEnsures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates. \r\nPerforms audits to check the accuracy of the information and undertakes any necessary corrective action under direction.","level_4":"Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions. \r\nPuts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing  configuration records. \r\nDevelops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information. \r\nReports on the status of configuration management. Identifies problems and issues and recommend corrective actions.","level_5":"Plans the capture and management of CIs and related information. \r\nAgrees scope of configuration management processes and the configuration items (CIs) and related information to be controlled. \r\nIdentifies, evaluates and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management. \r\nContributes to the development of configuration management strategies, policies, standards, and guidelines.","level_6":"Develops configuration management strategies, policies, standards, and guidelines. \r\nChampions the importance and value of configuration management and develops new methods and organisational capabilities (including automation) for configuration management. \r\nProvides resources to drive adoption of, and adherence to, policies and standards. \r\nMeasures and monitors adherence to standards and ensures consistent execution of the process across the organisation.","level_7":null},{"_id":16,"code":"CHMG","name":"Change control","description":"Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.\r","link":"https://sfia-online.org/en/sfia-8/skills/change-control","category":null,"subcategory":null,"level_1":null,"level_2":"Applies tools, techniques and processes to administer, track, log, report on change requests. \r\nApplies change control procedures for standard, low-risk changes.","level_3":"Develops, documents and implements changes based on requests for change. \r\nApplies change control procedures. \r\nApplies tools, techniques and processes to manage and report on change requests.","level_4":"Assesses, analyses, develops, documents and implements changes based on requests for change. \r\nEnsures that operational processes are in place for effective change control. \r\nDevelops, configures and maintains tools to manage and report on the lifecycle of change requests.  \r\nIdentifies problems and issues and recommend corrective actions.","level_5":"Leads the assessment, analysis, development, documentation and implementation of changes.\r\nDevelops implementation plans for complex requests for change. \r\nReviews proposed implementations and evaluates the risks to the integrity of the product and service environment. Ensures appropriate change approval is applied to changes. \r\nReviews the effectiveness of change implementation.  Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.","level_6":"Sets the organisation's policy for the management of change in live services and test environments.\r\nEnsures effective control and treatment of risk. \r\nLeads the development of new methods and tools for change control. \r\nMeasures and monitors adherence to standards and ensures consistent execution of the process across the organisation.","level_7":null},{"_id":17,"code":"CIPM","name":"Organisational change management","description":"Planning, designing and implementing activities to transition the organisation and people to the required future state.\r","link":"https://sfia-online.org/en/sfia-8/skills/organisational-change-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities. \r\nContributes to the recommendations for change management plans and actions. \r\nSupports implementation and engages with stakeholders under direction.","level_4":"Conducts readiness assessments to assess the size, nature and impact of organisational change. \r\nDefines tactics to use considering the challenges to be addressed. Provides guidance and makes suggestions to support individuals responsible for operational implementation of change management activities.\r\nGathers feedback to analyse the impact and effectiveness of the change management activities being deployed. Takes corrective action as required.\r\nDevelops and communicates tailored change management plans. Establishes and builds relationships with the project sponsors and key stakeholders.","level_5":"Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams. \r\nCreates and implements action plans to ensure everything is ready for the change before going live. Acquires change management resources and develops their capabilities to deliver the required changes.\r\nGathers feedback to allow timely improvements to the change management plan and approach. Assesses risks and takes preventative action. \r\nDevelops and communicates tailored change management plans for senior stakeholder groups. Provides guidance and makes suggestions to support change sponsors.","level_6":"Defines and communicates the approach for change management for a significant part of the organisation. \r\nInitiates, plans and leads strategic, large and complex change management initiatives. Provides guidance and raises awareness to help change leaders demonstrate effective behaviours to deliver organisational change. \r\nEstablishes feedback processes and leads analyses of change management successes.  \r\nEnables continual improvements to change management methodology, tools and training necessary to enhance the maturity across the organisation.","level_7":null},{"_id":18,"code":"CNSL","name":"Consultancy","description":"Providing advice and recommendations, based on expertise and experience, to address client needs.\r","link":"https://sfia-online.org/en/sfia-8/skills/consultancy","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Takes responsibility for elements of a larger consulting engagement. \r\nCollaborates with clients as part of formal or informal consultancy engagements. Understands client requirements by collecting data and delivering analysis. \r\nWorks collaboratively to develop and implement solutions. Seeks to address client needs within the defined scope of responsibility. \r\nEnsures that proposed solutions are properly understood and appropriately exploited.","level_5":"Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.\r\nIdentifies, evaluates and recommends options. \r\nCollaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. \r\nEnhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited.","level_6":"Manages the provision of consultancy services and/or a team of consultants. \r\nIn own areas of expertise, provides advice and guidance to consultants and/or the client when  delivering consultancy services. \r\nEngages with clients and maintains client relationships. \r\nEstablishes consultancy agreements/contracts and manages completion and disengagement.","level_7":"Directs the strategy and operations for a significant consultancy practice. \r\nOversees practice development, proposals, sales, account management and the delivery of consultancy services over a wide range of topics."},{"_id":19,"code":"COPL","name":"Continuity management","description":"Developing, implementing and testing a business continuity framework.\r","link":"https://sfia-online.org/en/sfia-8/skills/continuity-management","category":null,"subcategory":null,"level_1":null,"level_2":"Maintains records of all related testing and training and ensures the availability of all documentation.\r\nRecords the actions taken and the consequences following an incident or live testing of a continuity plan for a lessons-learned report.","level_3":"Applies a structured approach to develop and document the detail for a continuity plan. \r\nMaintains documentation of business continuity and disaster recovery plans. \r\nSupports the development of a test plan and implementation of continuity management exercises.","level_4":"Contributes to the development of continuity management plans. \r\nIdentifies information and communication systems that support critical business processes. \r\nCoordinates the business impact analysis and the assessment of risks.  \r\nCoordinates the planning, designing, and testing of contingency plans","level_5":"Manages the development, implementation and testing of continuity management plans.  \r\nManages the relationship with individuals and teams who have authority for critical business processes and supporting systems. \r\nEvaluates the critical risks and identifies priority areas for improvement. \r\nTests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.","level_6":"Sets the strategy for continuity management across the organisation. \r\nSecures organisational commitment, funding and resources for continuity management. \r\nLeads continuity management exercises. \r\nCommunicates the policy, governance, scope, and roles involved in continuity management. Has defined authority and accountability for the actions and decisions for continuity management","level_7":null},{"_id":20,"code":"CPMG","name":"Capacity management","description":"Ensuring that service components have the capacity and performance to meet current and planned business needs.\r","link":"https://sfia-online.org/en/sfia-8/skills/capacity-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. \r\nApplies techniques to control the demand upon a particular resource or service. \r\nContributes to capacity modelling and planning. \r\nSupports the design of service component capacity.","level_5":"Manages capacity modelling and forecasting activities. \r\nProactively reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes. Provides advice to support the design of service components, including designing in flexible and scalable capacity. \r\nWorks with business representatives to agree and implement short- and medium-term modifications to capacity. \r\nDrafts and maintains standards and procedures for service component capacity management. Ensures the correct implementation of standards and procedures.","level_6":"Leads the development and implementation of policy and strategies for capacity and performance management to meet business needs. \r\nLeads capacity modelling and forecasting over the organisations planning or budgeting cycle. \r\nEnsures that the policies and standards for capacity management are fit for purpose, current and correctly implemented. \r\nReviews new business proposals and provides specialist advice on capacity issues.","level_7":null},{"_id":21,"code":"CSMG","name":"Customer service support","description":"Managing and operating customer service or service desk functions.\r","link":"https://sfia-online.org/en/sfia-8/skills/customer-service-support","category":null,"subcategory":null,"level_1":"Receives and handles requests for service, following agreed procedures. \r\nPromptly allocates calls as appropriate. \r\nLogs incidents and service requests and maintains relevant records.","level_2":"Responds to common requests for service by providing information to enable fulfilment. \r\nPromptly allocates unresolved calls as appropriate. \r\nMaintains records, informs users about the process and advises relevant persons of actions taken.","level_3":"Acts as the routine contact point, receiving and handling requests for support. \r\nResponds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. \r\nProvides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. \r\nAssists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.","level_4":"Monitors service delivery channels and collects performance data. \r\nAssists with the specification, development, research and evaluation of service standards. \r\nApplies these standards to resolve or escalate issues and gives technical briefings to staff members.","level_5":"Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels. \r\nSpecifies, agrees and applies standards. Ensures that service delivery is tracked and monitored, metrics and reports are analysed, and issues are resolved. \r\nDrafts and maintains policy, standards and procedures for the customer service or service desk functions. \r\nEnsures that the catalogue of services that can be requested and that are supported is complete and up-to-date.","level_6":"Influences the strategic direction and takes responsibility for the full range of customer service functions. \r\nDefines service channels, service levels, standards and the monitoring process for customer service or service desk staff. Champions the service culture required to deliver organisational outcomes. \r\nLeads the development and implementation of organisational frameworks for complaints, service standards and operational agreements. \r\nTakes responsibility for business continuity and legal, regulatory and contractual compliance.","level_7":null},{"_id":22,"code":"CSOP","name":"Certification scheme operation","description":"Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.\r","link":"https://sfia-online.org/en/sfia-8/skills/certification-scheme-operation","category":null,"subcategory":null,"level_1":null,"level_2":"Processes applications for certification. Logs complaints.","level_3":"Issues certifications or credentials and maintains and retains certification records. \r\nMaintains information on the certification scheme and a general description of the certification process. \r\nDesigns, creates, develops, customises and maintains credentials or certificates. \r\nResponds to public information requests. Analyses and takes action on complaints or issues.","level_4":"Documents instructions for all personnel involved in certification, including legally enforceable agreements with any third parties involved in the process. \r\nIdentifies threats to impartiality by analysing, mitigating or eliminating potential conflict of interests arising from certification activities. \r\nImplements the procedures for certification of individuals for the delivery of training. \r\nDetermines the merits of complaints and any remedial actions required.","level_5":"Defines a certification or accreditation scheme, including organisation structure, duties, responsibilities and authorities. \r\nDetermines necessary competence to perform certification functions. Designs and implements the examiner or assessor selection and approval process. \r\nMonitors performance and judgements, and agrees corrective actions. Plans and provides adequate premises, equipment and resources. \r\nDocuments policies and procedures for maintenance and release of information, including consideration of any legal agreements for confidentiality.","level_6":"Sets policies and standards for the operation of a certification scheme, including segregation of duties and addressing impartiality. \r\nDevelops and maintains a description of the code of ethics and professional practices required. \r\nAligns certification schemes with relevant external standards, frameworks such as SFIA and best practices. \r\nObtains approval from accreditation scheme owners or governance bodies.","level_7":null},{"_id":23,"code":"DATM","name":"Data management","description":"Developing and implementing plans, policies, and practices that control, protect and optimise the value of data assets.\r","link":"https://sfia-online.org/en/sfia-8/skills/data-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Devises and implements master data management processes for specific subsets of data. \r\nAssesses the integrity of data from multiple sources. \r\nProvides advice on the transformation of data from one format/medium to another. Maintains and implements information handling procedures. \r\nEnables the availability, integrity and searchability of information through the application of formal data and metadata structures and protection measures.","level_5":"Devises and implements master data management processes. \r\nDerives data management structures and metadata to support consistency of information retrieval, combination, analysis, pattern recognition and interpretation, throughout the organisation. \r\nPlans effective data storage, sharing and publishing within the organisation. Independently validates external information from multiple sources. \r\nAssesses issues that might prevent the organisation from making maximum use of its information assets. Provides expert advice and guidance to enable the organisation to get maximum value from its data assets.","level_6":"Derives an overall strategy of master data management that supports the development and secure operation of information and digital services. \r\nDevelops organisational policies, standards, and guidelines for data management, aligned with ethical principles. \r\nPlans, establishes and manages processes for regular and consistent access to external information from multiple sources and for independent validation of that information.","level_7":null},{"_id":24,"code":"DATS","name":"Data science","description":"Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.\r","link":"https://sfia-online.org/en/sfia-8/skills/data-science","category":null,"subcategory":null,"level_1":null,"level_2":"Under guidance, applies given data science techniques to data.\r\nAnalyses and reports findings and remediates simple issues, using algorithms implemented in standard software frameworks and tools.","level_3":"Applies existing data science techniques to new problems and datasets using specialised programming techniques.\r\nSelects from existing data sources and prepares data to be used by data science models.\r\nEvaluates the outcomes and performance of data science models. Identifies and implements opportunities to train and improve models and the data they use. \r\nPublishes and reports on model outputs to meet customer needs and conforming to agreed standards.","level_4":"Investigates the described problem and dataset to assess the usefulness of data science and analytics solutions. \r\nApplies a range of data science techniques and uses specialised programming languages. Understands and applies rules and guidelines specific to the industry, and anticipates risks and other implications of modelling.\r\nSelects, acquires and integrates data for analysis. Develops data hypotheses and methods and evaluates analytics models. Advises on the effectiveness of specific techniques based on project findings and comprehensive research. \r\nContributes to the development, evaluation, monitoring and deployment of data science solutions.","level_5":"Plans and drives all stages of  the development of data science and analytics solutions. \r\nProvides expert advice to evaluate the problems to be solved and the need for data science solutions. Identifies what data sources to use or acquire. \r\nSpecifies and applies appropriate data science  techniques and specialised programming languages.\r\nReviews the benefits and value of data science techniques and tools and recommends improvements. Contributes to developing policy, standards and guidelines for developing, evaluating, monitoring and deploying data science solutions.","level_6":"Leads the introduction and use of data science and analytics to drive innovation and business value. \r\nDevelops organisational policies, standards, and guidelines for data science and analytics.\r\nSets direction and leads in the introduction and use of data science and analytics techniques, methodologies and tools.  Leads the development of organisational capabilities for data science and analytics. \r\nPlans and leads strategic, large and complex data science initiatives to generate insights, create value and drive decision-making.","level_7":"Directs the creation and review of a cross-functional, enterprise-wide approach and culture for generating value from data science and analytics. \r\nDrives the identification, evaluation and adoption of data science and analytics capabilities to transform organisational performance. Leads the provision of the organisations data science and analytics capabilities.\r\nEnsures that the strategic application of data science and analytics is embedded in the governance and leadership of the organisation. \r\nAligns business strategies, enterprise transformation and data science and analytics strategies."},{"_id":25,"code":"DBAD","name":"Database administration","description":"Installing, configuring, monitoring, maintaining and improving the performance of databases and data stores.\r","link":"https://sfia-online.org/en/sfia-8/skills/database-administration","category":null,"subcategory":null,"level_1":null,"level_2":"Assists in database support activities.","level_3":"Performs standard database maintenance and administration tasks. \r\nUses database management system software and tools to collect performance statistics.","level_4":"Develops and configures tools to enable automation of database administration tasks. \r\nMonitors performance statistics and create reports. \r\nIdentify and investigates complex problems and issues and recommends corrective actions. \r\nPerforms routine configuration, installation, and reconfiguration of database and related products.","level_5":"Identifies, evaluates and manages the adoption of database administration tools and processes, including automation. \r\nDevelops and maintains procedures and documentation for databases. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. \r\nManages database configuration including installing and upgrading software and maintaining relevant documentation. \r\nMonitors database activity and resource usage. Optimises database performance and plans for forecast resource needs.","level_6":null,"level_7":null},{"_id":26,"code":"DBDS","name":"Database design","description":"Specifying, designing and maintaining mechanisms for storing and accessing data.\r","link":"https://sfia-online.org/en/sfia-8/skills/database-design","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Interprets installation standards to meet project needs and produces database or data warehouse component specifications. \r\nDevelops appropriate physical database or data warehouse design elements, within set policies, to meet data requirements.","level_4":"Implements physical database designs to support transactional data requirements for performance and availability. \r\nDevelops and maintains specialist knowledge of database and data warehouse concepts, design principles, architectures, software and facilities. \r\nAssesses proposed changes to object/data structures and evaluates alternative options. \r\nImplements data warehouse designs that support demands for business intelligence and data analytics.","level_5":"Provides specialist expertise in the design characteristics of database management systems or data warehouse products/services. \r\nProvides expert guidance in the selection, provision and use of database and data warehouse architectures, software and facilities. \r\nEnsures that physical database design policy supports transactional data requirements for performance and availability. \r\nEnsures that data warehouse design policy supports demands for business intelligence and data analytics.","level_6":null,"level_7":null},{"_id":27,"code":"DCMA","name":"Facilities management","description":"Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.\r","link":"https://sfia-online.org/en/sfia-8/skills/facilities-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Monitors compliance against agreed processes and investigates, assesses and resolves incidents of non-compliance, escalating where necessary. \r\nGrants users required physical accesses and monitors and reports on overall access control.","level_4":"Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary. \r\nCarries out routine audit and checks to ensure adherence to policies and procedures. \r\nFacilitates the implementation of mandatory electrical safety testing.","level_5":"Develops and maintains the standards, processes and documentation for data centres. \r\nOptimises efficiency in the population of data centre space. Ensures adherence to all relevant policies and processes. \r\nUses data centre management tools to plan, record and manage installed infrastructure, power, space and cooling capabilities. \r\nMonitors  usage and actions to meet sustainability targets.","level_6":"Sets the organisational policy for managing the IT estate and ensures that policy reflects best practice. \r\nDevelops strategies to ensure future requirements for data centre space can be forecast and fulfilled. \r\nTakes overall responsibility for adherence to health & safety regulations and electrical safety policy. \r\nSeeks out and ensures use of industry best practice to ensure future plans are aligned to meet corporate sustainability targets.","level_7":null},{"_id":28,"code":"DEMM","name":"Demand management","description":"Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.\r","link":"https://sfia-online.org/en/sfia-8/skills/demand-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Implements demand management analysis and  planning activities. \r\nProvides advice to help stakeholders adopt and adhere to the agreed demand management approach. Manages the process of integrating demand management  with complementary strategic, operational and change management processes. \r\nMaintains a register of business requests and routes requests to the right place. Reports on the status of each request.\r\nReviews new business proposals and provides advice on demand issues. Works with business representatives to agree and implement short-term and medium-term modifications to demand.","level_6":"Defines the approach and sets policies for discovering, analysing, planning, controlling and documenting demand for services and products. \r\nOrganises scoping and business priority setting for strategic business changes involving business policy-makers and direction setters. \r\nEngages with and influences senior stakeholders to improve the business value delivered from new or existing services and products. \r\nLeads the development of demand management capabilities. Leads the integration of demand management with complementary strategic, operational and change management processes.","level_7":null},{"_id":29,"code":"DENG","name":"Data engineering","description":"Designing, building, operationalising, securing and monitoring data pipelines and data stores.\r","link":"https://sfia-online.org/en/sfia-8/skills/data-engineering","category":null,"subcategory":null,"level_1":null,"level_2":"Assist in developing and implementing data pipelines and data stores. \r\nPerforms administrative tasks to provide accessibility, retrievability, security and protection of data.","level_3":"Designs and implements data pipelines and data stores to acquire and prepare data. \r\nApplies data engineering standards and tools to create and maintain data pipelines and extract, transform and load data. \r\nCarries out routine data quality checks and remediation.","level_4":"Designs, implements, and maintains complex data engineering solutions to acquire and prepare data. \r\nCreates and maintains data pipelines to connect data within and between data stores, applications and organisations. \r\nCarries out complex data quality checking and remediation.","level_5":"Plans and drives the development of data engineering solutions ensuring that solutions balance functional and non-functional requirements. \r\nMonitors application of data standards and architectures including security and compliance.  \r\nContributes to organisational policies, standards, and guidelines for data engineering.","level_6":"Leads the selection and development of data engineering methods, tools and techniques. \r\nDevelops organisational policies, standards, and guidelines for the development and secure operation of data services and products. \r\nEnsures adherence to technical strategies and architectures. \r\nPlans and leads data engineering activities for strategic, large and complex programmes.","level_7":null},{"_id":30,"code":"DESN","name":"Systems design","description":"Designing systems to meet specified requirements and agreed systems architectures.\r","link":"https://sfia-online.org/en/sfia-8/skills/systems-design","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Follows standard approaches and established design patterns to create new designs for simple systems or system components.\r\nIdentifies and resolves minor design issues. \r\nIdentifies alternative design options and seeks guidance when deviating from established design patterns.","level_4":"Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. \r\nIdentifies and evaluates alternative design options and trade-offs. Creates multiple design views to address the concerns of the different stakeholders and to handle functional and non-functional requirements. \r\nModels, simulates or prototypes the behaviour of proposed system components to enable approval by stakeholders. \r\nProduces detailed design specifications to form the basis for the construction of systems. Reviews, verifies and improves own designs against specifications.","level_5":"Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. \r\nEnsures that the system design balances functional and non-functional requirements. \r\nReviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. \r\nAdopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.","level_6":"Develops and drives adoption of and adherence to organisational policies, standards, guidelines, and methods for system design. \r\nChampions the importance and value of system design principles and the selection of appropriate systems design life cycle models. \r\nLeads system design activities for strategic, large and complex systems development programmes. Develops effective implementation strategies consistent with specified requirements, architectures and constraints of performance and feasibility. \r\nDevelops system design requiring the introduction of new technologies or new uses for existing technologies.","level_7":null},{"_id":31,"code":"DGFS","name":"Digital forensics","description":"Recovering and investigating material found in digital devices.\r","link":"https://sfia-online.org/en/sfia-8/skills/digital-forensics","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Supports digital forensic investigations by applying standard tools and techniques to investigate devices.  \r\nRecovers damaged, deleted or hidden data from devices. \r\nMaintains integrity of records and collects information and evidence in a legally admissible way.","level_4":"Designs and executes complex digital forensic investigations on devices. \r\nSpecifies requirements for resources and tools to perform investigations. \r\nProcesses and analyses evidence in line with policy, standards and guidelines and supports the production of forensics findings and reports.","level_5":"Conducts investigations to correctly gather, analyse and present findings, including digital evidence, to both business and legal audiences.\r\nCollates conclusions and recommendations and presents forensics findings to stakeholders.\r\nPlans and manages digital forensics activities within the organisation. Provides expert advice on digital forensics.\r\nContributes to the development of digital forensics policies, standards and guidelines. Evaluates and selects digital forensics tools and techniques.","level_6":"Plans and leads the organisations approach to digital forensics.\r\nSets policies, standards and guidelines for how the organisation conducts digital forensic investigations.\r\nLeads and manages high risk, large or wide-ranging digital forensics investigations engaging additional specialists if required.\r\nAuthorises the release of formal forensics reports.","level_7":null},{"_id":32,"code":"DLMG","name":"Systems development management","description":"Planning, estimating and executing systems development work to time, budget and quality targets.\r","link":"https://sfia-online.org/en/sfia-8/skills/systems-development-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Plans and drives systems development projects which support the organisation's objectives and plans. \r\nSelects, adopts and adapts appropriate systems development methods, tools and techniques. Ensures that stakeholders are aware of required resources and that they are made available. Facilitates availability and optimum utilisation of resources. \r\nMonitors and reports on the progress of development projects. Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements. \r\nDevelops road maps to communicate future development activity.","level_6":"Sets policy and drives adherence to standards for systems development. \r\nLeads activities to make security and privacy integral to systems development. \r\nIdentifies and manages the resources necessary for all stages of systems development projects. \r\nEnsures that technical, financial and quality targets are met.","level_7":"Directs the definition, implementation and continual improvement of the organisations systems development management framework. \r\nAligns systems development to business strategies and objectives and with emerging technology and digital opportunities. Maintains an overview of the contribution of systems development programmes to organisational success.\r\nAuthorises the structure of systems development functions and platforms. \r\nSets strategy for resource management within systems development and authorises the allocation of resources for systems development programmes."},{"_id":33,"code":"DTAN","name":"Data modelling and design","description":"Developing models and diagrams to represent and communicate data requirements and data assets.\r","link":"https://sfia-online.org/en/sfia-8/skills/data-modelling-and-design","category":null,"subcategory":null,"level_1":null,"level_2":"Establishes, modifies or maintains simple data structures and associated components. \r\nUses specific data modelling and design techniques under guidance.","level_3":"Applies standard data modelling and design techniques based upon a detailed understanding of requirements. \r\nEstablishes, modifies and maintains data structures and associated components. \r\nCommunicates the details of data structures and associated components to others using the data structures and associated components.","level_4":"Investigates enterprise data requirements where there is some complexity and ambiguity.  \r\nPlans own data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. \r\nProvides advice and guidance to others using the data structures and associated components.","level_5":"Sets standards for data modelling and design tools and techniques, advises on their application and ensures compliance. \r\nManages the investigation of enterprise data requirements based upon a detailed understanding of information requirements. \r\nCoordinates the application of analysis, design and modelling techniques to establish, modify or maintain data structures and their associated components. \r\nManages the iteration, review and maintenance of data requirements and data models.","level_6":null,"level_7":null},{"_id":34,"code":"EEXP","name":"Employee experience","description":"Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.\r","link":"https://sfia-online.org/en/sfia-8/skills/employee-experience","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Supports assigned co-workers in areas of uncertainty, such  as, organisational contacts, communication channels, processes, job expectations and manager relations.","level_5":"Implements working practices that motivate employees and support their health and wellbeing. \r\nProvides guidance to individuals on long-term development goals and career opportunities, considering an individual's strengths and preferences. \r\nCommunicates business direction, policy and purpose where these may drive or affect employee engagement. Ensures clear communication of delegated tasks and provides sufficient autonomy to motivate and empower individuals.\r\nMaintains awareness of the physical and emotional welfare of employees, and provides counselling when required.","level_6":"Leads on the implementation of organisational strategies for employee engagement.\r\nEnsures that managers provide a productive working environment that motivates employees and supports their health and wellbeing. \r\nInitiates productive working practices for remote, virtual and onsite working and ensures the availability of support for employees. \r\nCommunicates and promotes policies for employee health and wellbeing.","level_7":null},{"_id":35,"code":"EMRG","name":"Emerging technology monitoring","description":"Identifying and assessing new and emerging technologies, products, services, methods and techniques.\r","link":"https://sfia-online.org/en/sfia-8/skills/emerging-technology-monitoring","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Supports monitoring of the external environment and assessment of emerging technologies. \r\nContributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.","level_5":"Monitors the external environment to gather intelligence on emerging technologies. \r\nAssesses and documents the impacts, threats and opportunities to the organisation. \r\nCreates reports and technology roadmaps and shares knowledge and insights with others.","level_6":"Plans and leads the identification and assessment of emerging technologies and the evaluation of potential impacts, threats and opportunities.\r\nCreates technology roadmaps that align organisational plans with emerging technology solutions. Engages with, and influences, relevant stakeholders to obtain organisational commitment to technology roadmaps. \r\nDevelops organisational guidelines for monitoring emerging technologies. \r\nCollaborates with internal and external parties to facilitate intelligence gathering.","level_7":null},{"_id":36,"code":"ETDL","name":"Learning delivery","description":"Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.\r","link":"https://sfia-online.org/en/sfia-8/skills/learning-delivery","category":null,"subcategory":null,"level_1":null,"level_2":"Performs a range of learning activities under direction to support the delivery of learning objectives. \r\nAssists in the preparation of learning environments. \r\nObserves learners performing practical activities and work, providing assistance within routine enquiries and escalating where needed.","level_3":"Delivers learning activities to a variety of audiences using prepared materials to meet established learning objectives. \r\nUses established guidelines for the preparation of the environment. Assists with the development and maintenance of examples and case study materials.\r\nAppropriately uses a range of learning delivery techniques to enable learners to develop skills, capability, techniques and required knowledge. \r\nObserves learners performing practical activities and work. Advises and assists where necessary. Provides detailed instruction where necessary and responds to questions, seeking advice in exceptional conditions beyond own experience.","level_4":"Prepares and delivers learning activities for a variety of audiences to meet learning objectives. \r\nContributes to the design and selection of appropriate environments. Effectively uses a broad range of learning delivery techniques to enable learners to develop skills, capability, techniques and required knowledge. Develops and updates examples and case study materials.\r\nObserves and evaluates learners performing practical activities and work. Advises and assists learners to enable the delivery of learning objectives. Tailors the approach to learning delivery to enhance the experience of learners. \r\nProvides detailed instruction as necessary and responds to detailed questions in own area of specialisation.  Adapts materials to meet the needs of learners.","level_5":"Manages the delivery of programmes of learning to ensure learning objectives are met. \r\nPlans and schedules the delivery of learning activities. Leads the design and selection of appropriate environments to support and enhance the learning experience. Customises learning activities incorporating relevant scenarios and case studies. \r\nDelivers learning activities to specialist audiences requiring the application of advanced technical and professional principles to unpredictable situations. Advises others in learning delivery techniques and options.\r\nEvaluates and monitors the performance of learning delivery activities.","level_6":null,"level_7":null},{"_id":37,"code":"ETMG","name":"Learning and development management","description":"Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.\r","link":"https://sfia-online.org/en/sfia-8/skills/learning-and-development-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Contributes to the maintenance of training records and the catalogue of learning and development resources.","level_4":"Contributes to the development and maintenance of a catalogue of learning and development resources. \r\nUses data to analyse and evaluate the effectiveness of learning/educational activities. \r\nBooks and organises learning events. \r\nUpdates and controls training records, including attainment of certificates and accreditations.","level_5":"Manages the provision of learning and development, ensuring optimum use of resources. \r\nMaintains, publicises and promotes a catalogue of learning and development activities. Ensures that courses are up to date and accredited (when required). \r\nArranges facilities and schedules with learning and development providers as appropriate. \r\nUses data to assess and improve the effectiveness of learning or educational activities.","level_6":"Determines the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs.\r\nIdentifies appropriate accreditation and qualification paths applicable to individuals within the organisation.\r\nEvaluates learning outcomes. \r\nManages the development and provision of all learning, taking account of the strategic aims of the employing organisation.","level_7":"Directs the development and implementation of a learning and development strategy for the organisation aligned to business needs. \r\nLeads the provision of learning and development expertise, guidance and systems needed to execute strategic and operational plans. \r\nSecures organisational resources to execute the learning and development strategy. \r\nIdentifies opportunities for strategic relationships with suppliers and partners."},{"_id":38,"code":"FEAS","name":"Feasibility assessment","description":"Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.\r","link":"https://sfia-online.org/en/sfia-8/skills/feasibility-assessment","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Supports option identification and feasibility assessment.\r\nSelects and employs standard techniques to get the information required for feasibility assessment. \r\nSupports identification of tangible costs and benefits, and development of business cases.","level_4":"Selects relevant feasibility assessment approaches and techniques. \r\nIdentifies the range of possible options. Undertakes short-listing of options and feasibility assessment. \r\nEngages with internal and external stakeholders to get the information required for feasibility assessment. \r\nSupports preparation of business cases including cost/benefit, impact and risk analysis for each option.","level_5":"Manages investigative work to enable feasibility assessments. \r\nCollaborates with stakeholders and specialists to get the information required for feasibility assessment. \r\nAdvises on the selection of feasibility assessment approaches and techniques relevant to the business situation and options. \r\nPrepares business cases, including cost/benefit, impact and risk analysis for each option.","level_6":"Establishes an organisational framework and standards for feasibility assessment and business case development. \r\nDirects and leads feasibility assessments for initiatives that will have a significant impact on the organisation. \r\nEngages with senior stakeholders to clarify the strategic context for investment options. Directs and leads the selection of feasibility assessment approaches and techniques that are relevant to the business situation and options. \r\nPresents feasibility assessments and business cases to senior stakeholders and supports decision-making regarding investment options.","level_7":null},{"_id":39,"code":"FMIT","name":"Financial management","description":"Supporting the effective use and control of financial resources.\r","link":"https://sfia-online.org/en/sfia-8/skills/financial-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Monitors and maintains financial records to agreed requirements for compliance and audit. \r\nAssists with identifying and calculating process, service, project and component costs for financial planning and budgeting. \r\nCollates required financial data and reports for analysis and to facilitate decision-making.","level_5":"Advises on financial planning, budgeting, costing, accounting and charging using recognised accounting practices and standards. \r\nDevelops financial plans and forecasts. Monitors and manages expenditure and examines areas where budgets and expenditure exceed agreed tolerances. \r\nContributes to the definition and operation of effective financial control and decision-making. \r\nAnalyses actual expenditure, examines variances, and advises on options in the use of available budget.","level_6":"Develops organisational policies, standards, and guidelines for financial management to support the execution of business strategy. \r\nPromotes commercial awareness and drives adoption of and adherence to financial management policies and standards. \r\nSets, negotiates, agrees and manages all financial budgets and targets, ensuring adequate funding. \r\nLeads activities to analyse financial performance and instigates required improvements in the use of available budget to meet real needs.","level_7":null},{"_id":40,"code":"GOVN","name":"Governance","description":"Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.\r","link":"https://sfia-online.org/en/sfia-8/skills/governance","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":null,"level_6":"Implements the governance framework to enable governance activity to be conducted. \r\nWithin a defined area of accountability, determines the requirements for appropriate governance reflecting the organisation's values, ethics and wider governance frameworks. Communicates delegated authority, benefits, opportunities, costs, and risks. \r\nLeads reviews of governance practices with appropriate and sufficient independence from management activity. \r\nActs as the organisation's contact for relevant regulatory authorities and ensures proper relationships between the organisation and external stakeholders.","level_7":"Directs the definition, implementation, and monitoring of the governance framework to meet the organisations obligations under regulation, law, or contracts. \r\nProvides leadership, direction, and oversight for an organisations governance activities. \r\nSecures resources required to execute activities to achieve the organisations governance goals with effective transparency. \r\nProvides assurance to stakeholders that the organisation can deliver its obligations with an agreed balance of benefits, opportunities, costs, and risks."},{"_id":41,"code":"HCEV","name":"User experience design","description":"Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.\r","link":"https://sfia-online.org/en/sfia-8/skills/user-experience-design","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Applies standard techniques and tools for designing user interactions with and experiences of selected system, product or service components. \r\nReviews design goals and agreed security, usability and accessibility requirements. Creates storyboards, static wireframes and dynamic or workable prototypes.\r\nAssists, as part of a team, with overall user experience design. \r\nAssists in the evaluation of design options and trade-offs. Consistently applies visual design and branding guidelines.","level_4":"Selects appropriate tools, methods and design patterns to design user interactions with and experiences of a product, system or service.\r\nTranslates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs. \r\nEvaluates alternative design options and recommends designs taking into account performance, security, usability and accessibility requirements. \r\nInterprets and follows visual design and branding guidelines to create a consistent and impactful user experience.","level_5":"Plans and drives user experience design activities, providing expert advice and guidance to support the adoption of agreed approaches.\r\nDetermines the approaches to be used to design user experiences. \r\nUses iterative approaches to incorporate user feedback or evaluation rapidly into designs. \r\nIntegrates required visual design and branding into the user experience design activities.","level_6":"Obtains organisational commitment to strategies to deliver required user experience, usability, accessibility and security. \r\nDefines organisational policies, standards and techniques for user experience design. \r\nPlans and leads user experience design activities for strategic, large or complex programmes.","level_7":null},{"_id":42,"code":"HPCC","name":"High-performance computing","description":"Using advanced computer systems and special programming techniques to solve complex computational problems.","link":"https://sfia-online.org/en/sfia-8/skills/high-performance-computing","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Develops moderately complex solutions that use high-performance computing environments to address real-world problems. \r\nApplies a range of high-performance computing techniques with sensitivity to the limitations of the techniques. Uses input and feedback from experts as appropriate. \r\nAnalyses the complexity, scalability and performance of algorithms, including massively parallel implementations, and makes or recommends improvements.","level_5":"Creates, tests and improves complex high-performance computing solutions to address real-world problems. \r\nCollaborates with stakeholders to ensure high-performance computing solutions are effective at addressing their problems. \r\nGuides development teams in the appropriate and effective use of high-performance computing resources","level_6":"Initiates the creation, testing, improvement and application of algorithms that solve real-world problems in high-performance computing environments. \r\nSets standards and strategies for the use of high-performance computing. \r\nLeads the implementation of organisational capabilities to ensure appropriate, consistent and effective usage of high-performance computing.","level_7":"Directs the creation and review of a cross-functional, enterprise-wide approach and culture for high-performance computing.\r\nLeads the development of the organisations high-performance computing capabilities and champions its use in solving real-world problems."},{"_id":43,"code":"HSIN","name":"Systems installation and removal","description":"Installing and testing, or decommissioning and removing, systems or system components.","link":"https://sfia-online.org/en/sfia-8/skills/systems-installation-removal","category":null,"subcategory":null,"level_1":"Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations. \r\nDocuments and reports on work done.","level_2":"Installs or removes system components using supplied installation instructions and tools.  \r\nConducts standard tests and contributes to investigations of problems and faults.\r\n Confirms the correct working of installations. \r\nDocuments results in accordance with agreed procedures.","level_3":"Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client. \r\nUses standard procedures and diagnostic tools to test installations, correct problems, and document results. \r\nRecords details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation.\r\nContributes to the development of installation procedures and standards.","level_4":"Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. \r\nDevelops procedures and standards for installation and handover to maintain and improve the installation service. \r\nSchedules installation work around client priorities and resource availability.  \r\nEnsures adherence to established safety and quality procedures.","level_5":"Takes responsibility for installation and/or decommissioning projects. \r\nProvides effective team leadership, including information flow to and from the customer during project work. \r\nDevelops and implements quality plans and method statements. \r\nMonitors the effectiveness of installations and ensures that appropriate recommendations for change are made.","level_6":null,"level_7":null},{"_id":44,"code":"HWDE","name":"Hardware design","description":"Specifying a hardware design model for a defined system architecture.","link":"https://sfia-online.org/en/sfia-8/skills/hardware-design","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Follows selected standard approaches and design patterns to design simple hardware components. \r\nSeeks guidance when deviating from established design patterns. Takes account of target environment, performance, security, safety, reliability and sustainability requirements.\r\nTranslates logical designs into physical designs. Tests the performance of prototypes and production output against specification.\r\nSubmits hardware designs for approval. Documents all work using required standards, methods and tools.","level_4":"Designs hardware components, taking account of target environment, performance, security, safety, reliability and sustainability requirements. \r\nTranslates logical designs into physical designs and delivers technical prototypes of proposed components for approval and production. \r\nDesigns the tests to measure the performance of prototypes and production output against specification and inform iterative development.","level_5":"Specifies and designs complex hardware components/systems. \r\nSelects appropriate design standards, methods and tools, consistent with agreed enterprise policies and ensures they are applied effectively. \r\nUndertakes impact analysis on major design options and assesses and manages associated risks. Ensures that hardware designs balance functional, quality, safety, security, systems management, reliability and sustainability requirements. \r\nReviews others' designs to ensure selection of appropriate technology, efficient use of resources, and effective integration of multiple systems and technology. Contributes to policy for selection of components.","level_6":"Provides overall direction and leadership in the hardware design practice within an enterprise. \r\nInfluences industry-based models for the development of new technology and  components. \r\nDevelops effective procurement strategies, consistent with business needs. \r\nDrives adoption and ensures adherence to organisational policies, strategies and standards for hardware design.","level_7":null},{"_id":45,"code":"ICPM","name":"Content publishing","description":"Managing and continually improving the processes that collect, assemble and publish content.\r","link":"https://sfia-online.org/en/sfia-8/skills/content-publishing","category":null,"subcategory":null,"level_1":"Contributes, under instruction, to publication support activities. \r\nSupports the collation of data. \r\nUses established publishing processes according to appropriate guidelines.","level_2":"Understands technical publication concepts, tools and methods and how to use them.\r\nUses agreed procedures to publish content. \r\nObtains and analyses usage data and presents it effectively. \r\nApplies principles of usability and accessibility to published information.","level_3":"Coordinates content management processes to meet the needs of users. \r\nUses content publishing systems to manage published content across different channels. \r\nTakes into account any legal issues related to publishing.","level_4":"Applies organisational guidelines and uses appropriate tools and techniques to provide publishing interfaces to new or existing platforms and applications. \r\nMaintains and updates content management processes to meet the needs of users. \r\nSelects appropriate channels through which content should be published. Provides advice to users and content authors to leverage the features of the relevant channels and tools used. \r\nIdentifies the legal implications associated with publishing.","level_5":"Plans and manages content publishing activities and assignments. \r\nDevelops standards and procedures to support content publishing across one or more platforms/channels. Advises on the approach and techniques to be used for content publishing. \r\nAssures design of the overall content structure and style. \r\nEnsures that publication processes comply with agreed policies and strategies and legal requirements.","level_6":"Obtains organisational commitment and resources to ensure the appropriate quality of material published by or on behalf of the organisation. \r\nDefines organisational policies, standards and techniques for content publishing. \r\nPlans and leads content publishing activities for strategic, large and complex programmes. \r\nEnsures that policies are implemented, and any legal issues related to publishing are adequately managed.","level_7":null},{"_id":46,"code":"INAS","name":"Information assurance","description":"Protecting against and managing risks related to the use, storage and transmission of data and information systems.\r","link":"https://sfia-online.org/en/sfia-8/skills/information-assurance","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Follows standard approaches for the technical assessment of information systems against information assurance policies and business objectives. \r\n Makes routine accreditation decisions. Recognises decisions that are beyond their scope and responsibility level and  escalates according.\r\nReviews and performs risk assessments and risk treatment plans. Identifies typical risk indicators and explains prevention measures.\r\nMaintains integrity of records to support and justify decisions.","level_4":"Performs technical assessments and/or accreditation of complex or higher-risk information systems. \r\nIdentifies risk mitigation measures required in addition to the standard organisation or domain measures. \r\nEstablishes the requirement for accreditation evidence from delivery partners and communicates accreditation requirements to stakeholders.  \r\nContributes to planning and organisation of information assurance and accreditation activities. Contributes to development of and implementation of information assurance processes.","level_5":"Interprets information assurance and security policies and applies these to manage risks. \r\nProvides advice and guidance to ensure adoption of and adherence to information assurance architectures, strategies, policies, standards and guidelines. \r\nPlans, organises and conducts information assurance and accreditation of complex domains areas, cross-functional areas, and across the supply chain. \r\nContributes to the development of policies, standards and guidelines.","level_6":"Develops information assurance policy, standards and guidelines. \r\nContributes to the development of organisational strategies that address the evolving business risk and information control requirements. \r\nDrives adoption of and adherence to policies and standards. Ensures that architectural principles are followed, requirements are defined and rigorous security testing is applied. Ensures that accreditation processes support and enable organisational objectives.\r\nMonitors environmental and market trends and assesses any impact on organisational strategies, benefits and risks.","level_7":"Directs the creation and review of an enterprise information assurance strategy to support the strategic requirements of the business.\r\nEnsures compliance between business strategies and information assurance by setting strategies, policies, standards and practices. \r\nLeads the provision of information assurance expertise, advice and guidance across all of the organisation's information and information systems."},{"_id":47,"code":"INCA","name":"Content authoring","description":"Planning, designing and creating textual information, supported where necessary by graphical content.\r","link":"https://sfia-online.org/en/sfia-8/skills/content-authoring","category":null,"subcategory":null,"level_1":"Contributes, under instruction, to the generation of content, and the configuration of content items and files. \r\nExecutes pre-planned testing activities under supervision and records findings.","level_2":"Works with colleagues and clients to understand audience needs and to assimilate source material. \r\nCreates draft content to meet the requirements of the audience as clearly, simply and quickly as possible. \r\nApplies guidelines and standards to moderate content from others, escalating where appropriate.","level_3":"Produces information artefacts that are accurate, current, relevant and easily understood by the intended audience. \r\nClarifies detailed content requirements with clients and representatives of the intended audience. \r\nDesigns, creates, controls and evaluates moderately complex subject matter. \r\nMakes informed decisions about the best way to present information to an audience. Applies moderation and editing processes to content supplied by others.","level_4":"Designs the content and appearance of complex information deliverables. \r\nControls, monitors, and evaluates content to ensure quality, consistency and accessibility of messages and optimal use of chosen media. Understands and manages risks associated with publishing content.\r\nModerates content and ensures content can be re-purposed appropriately. \r\nReviews work of others and takes responsibility for ensuring appropriate publication.","level_5":"Provides overall editorial control across the team or teams of content designers and authors. \r\nAdvises on appropriate content formats and mediums. \r\nDevelops and maintains content plans showing how the identified audience needs will be met. \r\nOversees the review and approval of materials to enable requirements to be satisfied.","level_6":"Obtains organisational commitment to policies, standards, and strategies to create required content. \r\nSpecifies design standards and methods to meet organisational objectives for content creation. \r\nPlans and leads content creation for strategic, large and complex programmes.","level_7":null},{"_id":48,"code":"INOV","name":"Innovation","description":"Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.\r","link":"https://sfia-online.org/en/sfia-8/skills/innovation","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Manages the innovation pipeline and executes innovation processes. \r\nDevelops and adapts innovation tools, processes and infrastructures to drive the process of innovation. Identifies resources and capabilities needed to support innovation. \r\nEncourages and motivates innovation communities, teams and individuals to share creative ideas and learn from failures. \r\nManages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.","level_6":"Obtains organisational commitment to innovation. \r\nDevelops organisational capabilities to drive innovation. \r\nLeads and plans the development of innovation capabilities and implementation of innovation processes, tools and frameworks. \r\nLeads the communication and an open flow of creative ideas between interested parties and the set-up of innovation networks and communities.","level_7":"Leads development of a culture that encourages innovation, risk-taking and collaboration. \r\nEmbeds innovation processes throughout business units and links strategy execution with innovation. \r\nAligns organisational and individual objectives, measures and rewards with innovation."},{"_id":49,"code":"INVA","name":"Investment appraisal","description":"Assessing the attractiveness of possible investments or projects.\r","link":"https://sfia-online.org/en/sfia-8/skills/investment-appraisal","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Develops and documents investment appraisals for a range of different projects. \r\nIdentifies suitable appraisal techniques based on the characteristics of a project. \r\nCollects the information required to create an investment appraisal in collaboration with internal and external stakeholders. Presents findings of investment appraisals to selected stakeholders. \r\nRefines and maintains investment appraisals.","level_5":"Advises on investment appraisal approaches and tailors organisational standards to the context of portfolios/programmes.  \r\nLeads investment appraisal activities for simple portfolios and programmes and complex projects.","level_6":"Develops organisational policies, standards, and guidelines for investment appraisals. \r\nLeads activities to establish consistent appraisal across the component projects and programmes within a portfolio. \r\nReviews investment appraisals for high-value initiatives to assure their quality. \r\nLeads investment appraisal activities for complex programmes of work and portfolios.","level_7":null},{"_id":50,"code":"IRMG","name":"Information management","description":"Planning, implementing and controlling the full life cycle management of digitally organised information and records.\r","link":"https://sfia-online.org/en/sfia-8/skills/information-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Supports the implementation of information and records management policies and standard practice.  \r\nMonitors the implementation of effective controls for internal delegation, audit and control relating to information and records management.  \r\nReports on the consolidated status of information controls to inform effective decision-making. \r\nIdentifies risks around the use of information. Recommends remediation actions as required.","level_5":"Ensures implementation of information and records management policies and standard practice.  \r\nCommunicates the benefits and value of information, both internal and external, that can be mined from business systems and elsewhere.  \r\nReviews new change proposals and provides specialist advice on information and records management. Assesses and manages information-related risks.  \r\nContributes to the development of policy, standards and procedures for compliance with relevant legislation.","level_6":"Leads and plans activities to communicate and implement information management strategies and policies.  \r\nDevelops organisational policies, standards, and guidelines for information and records management. Ensures that the information required to support the organisation is defined, and devises information and records management processes.  \r\nIdentifies the impact of statutory, internal or external regulations on the organisation's use of information and develops strategies for compliance.  \r\nCoordinates internal and externally sourced information resources to meet specific business objectives.","level_7":"Establishes and communicates the organisation's information management strategy. \r\nSpecifies at a strategic level the information needed to support the business strategy and business functions.  \r\nDirects information resources to create value for stakeholders. \r\nAccountable for compliance with regulations, standards and codes of good practice relating to information and records management"},{"_id":51,"code":"ISCO","name":"Information systems coordination","description":"Coordinating information and technology strategies where the adoption of a common approach would benefit the organisation.\r","link":"https://sfia-online.org/en/sfia-8/skills/information-systems-coordination","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":null,"level_6":"Maintains awareness of the global needs of the organisation. \r\nPromotes the benefits that a common approach to technology deployment will bring to the business as a whole. \r\nCoordinates and collaborates with others on the promotion, acquisition, development, and implementation of information systems and services.","level_7":"Establishes the organisation's strategy for managing information and communicates the policies, standards, procedures and methods necessary to implement the strategy. \r\nCoordinates all aspects of management of the life cycle of information systems. \r\nRepresents the interests of the entire organisation to general management and external bodies on matters relating to information strategy."},{"_id":52,"code":"ITCM","name":"Contract management","description":"Managing and controlling the operation of formal contracts for the supply of products and services.\r","link":"https://sfia-online.org/en/sfia-8/skills/contract-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Acts as a routine contact point between the organisation and suppliers concerning contract management. \r\nSupports the collection of contract performance data. Creates standard reports on contract performance.","level_4":"Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against key performance indicators. \r\nMonitors progress against business objectives specified in the business case. Proactively manages risk and reward mechanisms in the contract. \r\nIdentifies and reports under-performance and develops opportunities for improvement. Monitors compliance with terms and conditions and takes appropriate steps to address non-compliance. \r\nIdentifies where change is required, and plans for variations. Ensures, in consultation with stakeholders, that change management protocols are implemented.","level_5":"Oversees and measures the fulfilment of contractual obligations. \r\nUses key performance indicators to monitor and challenge performance and identify opportunities for continual improvement. Develops strategies to address under-performance and compliance failures, including the application of contract terms. \r\nIdentifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences. Negotiates variations and seeks appropriate authorisation. \r\nActively supports and engages with experts and stakeholders to ensure continual improvements are identified through review and benchmarking processes. Develops and implements change management protocols.","level_6":"Negotiates and resolves contractual issues, including failure to meet contractual obligations. \r\nPromotes change control processes and leads variation negotiations when necessary. Champions continual improvement programmes, jointly developing strategies and incentives to enhance performance. Undertakes comprehensive financial evaluations. \r\nEnsures non-discriminatory behaviour and legal compliance. Ensures that lessons learned from reviews are documented and promoted to all stakeholders. \r\nDevelops broad industry/category credentials as best practice champion.","level_7":null},{"_id":53,"code":"ITMG","name":"Technology service management","description":"Managing the provision of technology-based services to meet defined organisational needs.\r","link":"https://sfia-online.org/en/sfia-8/skills/technology-service-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Takes responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance and effective use of specific technology services.\r\nLeads the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met. Ensures adherence to relevant policies and procedures.\r\nEnsures that processes and practices are aligned across teams and providers to operate effectively and efficiently. \r\nMonitors the performance of technology services. Provides appropriate status and other reports to managers and senior users.","level_6":"Identifies and manages resources needed for budgeting, estimating, planning, developing and delivering a specified portfolio of technology services and systems. \r\nEngages with and influences stakeholders to ensure that services are developed and managed to meet agreed service levels, security requirements and other quality standards. Plans and manages the implementation of processes and procedures, tools and techniques for monitoring and managing the performance of technology services. \r\nAligns the contribution of specified systems and services to clearly stated organisational and financial goals and performance targets. Recommends options for sourcing  whether in-house, outsourced, or a combination.\r\nMonitors performance of delivery teams and takes corrective action where necessary and in line with policies.","level_7":"Sets strategy for the management of the portfolio of technology services. \r\nAligns technology service management with organisational strategies, objectives and emerging opportunities. Promotes the opportunities technology offers the organisation, including the feasibility of change and its likely impact. \r\nAuthorises the establishment of new or modified technology service delivery capabilities. Integrates in-house and outsourced options, as well as delivery options leveraging multiple service delivery capabilities.\r\nAuthorises allocation of resources for the planning, development and delivery of all technical services and products. Maintains an overview of the contribution of technology services to organisational success."},{"_id":54,"code":"ITOP","name":"IT infrastructure","description":"Deploying, configuring and operating IT Infrastructure.\r","link":"https://sfia-online.org/en/sfia-8/skills/it-infrastructure","category":null,"subcategory":null,"level_1":"Contributes, under supervision, to routine infrastructure operation.\r\nGains understanding of infrastructure components and services by following the activities of experienced colleagues.","level_2":"Carries out routine operational procedures, including the execution of specified automation tools/scripts.\r\nAmends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools.\r\nContributes to maintenance and installation. Monitors and reports on infrastructure performance to enable service delivery. Resolves issues or refers to others for assistance.","level_3":"Provisions/installs, configures and maintains infrastructure services and components.\r\nMonitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.\r\nCarries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.\r\nCarries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.","level_4":"Provides technical expertise to enable the correct application of operational procedures.\r\nContributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. \r\nUses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards.\r\nInvestigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.","level_5":"Provides technical leadership to optimise the performance of IT infrastructure. \r\nInvestigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services.\r\nOversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements and other quality standards. \r\nEnsures that operational procedures and documentation are fit for purpose and kept up to date. Ensures that operational issues are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers.","level_6":null,"level_7":null},{"_id":55,"code":"ITSP","name":"Strategic planning","description":"Creating and maintaining a strategy to align organisational actions, plans and resources with business objectives.\r","link":"https://sfia-online.org/en/sfia-8/skills/strategic-planning","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Collates information and creates reports and insights to support strategy management processes.\r\nEnsures that all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach.\r\nDevelops and communicates plans to drive forward the strategy and related change planning.\r\nContributes to the development of policies, standards and guidelines for strategy development and planning.","level_6":"Sets policies, standards, and guidelines for how the organisation conducts strategy development and planning.\r\nLeads and manages the creation or review of a strategy that meets the requirements of the business. \r\nDevelops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.","level_7":"Leads the definition, implementation, and communication of the organisations strategic management framework. \r\nDirects the creation and review of a strategy and plans to support the strategic requirements of the business."},{"_id":56,"code":"KNOW","name":"Knowledge management","description":"Managing vital knowledge to create value for the organisation.","link":"https://sfia-online.org/en/sfia-8/skills/knowledge-management","category":null,"subcategory":null,"level_1":null,"level_2":"Maintains a knowledge management database. \r\nLeverages knowledge of a specialism to capture and classify content, taking expert advice when required.","level_3":"Maintains knowledge management systems and content to meet business needs.\r\nSupports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.\r\nReports on the progress of knowledge management activities. \r\nConfigures and develops knowledge management systems and standards.","level_4":"Organises knowledge assets and oversees the life cycle of identifying, capturing, classifying, storing, and maintaining assets. \r\nFacilitates sharing, collaboration and communication of knowledge. Implements specific knowledge management initiatives.\r\nMonitors the  use and impact of knowledge. \r\nInterrogates existing knowledge content to identify issues, risks, and opportunities.","level_5":"Develops and implements knowledge management processes and behaviours. \r\nProvides advice, guidance, and support to help people to adopt and embed knowledge management. Contributes to the definition of policies, standards, and guidelines for knowledge management.\r\nEvaluates and selects knowledge management methods and tools. Promotes collaborative technologies, processes and behaviours to facilitate sharing of ideas and work-knowledge. \r\nShares ideas and examples of existing practices. Implements knowledge management at programme, project and team level.","level_6":"Develops organisational policies, standards, and guidelines for knowledge management. \r\nChampions and leads in the development of an organisational knowledge management approach. Shares  different approaches for knowledge sharing across communities of practice, business units, and networks.\r\nPromotes knowledge-sharing through operational business processes and systems. Monitors and evaluates knowledge-sharing initiatives. \r\nManages reviews of the benefits and value of knowledge management. Identifies and recommends improvements.","level_7":"Develops an organisation-wide knowledge management strategy and leads the creation of a knowledge management culture. \r\nEmbeds knowledge management across business units and develops strategic knowledge management capabilities. \r\nReinforces the importance of knowledge sharing by aligning individual and organisational objectives and rewards. \r\nIdentifies opportunities for strategic relationships or partnerships with customers, suppliers, and partners."},{"_id":57,"code":"LEDA","name":"Competency assessment","description":"Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.\r","link":"https://sfia-online.org/en/sfia-8/skills/competency-assessment","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Performs routine assessments of knowledge, skill, competency or behaviour using specified methods.","level_4":"Performs routine and non-routine assessments of knowledge, skill, competency or behaviour using specified methods. \r\nProvides advice and guidance to support the adoption of assessment methods and tools. \r\nModerates assessments conducted by other assessors. \r\nReviews and improves usage and application of assessment methods and tools.","level_5":"Provides advice and guidance on the selecting, adopting and adapting assessment methods, tools and techniques. \r\nPlans assessments based on the context of the assessment and how assessment results will be used. \r\nManages execution of assessments to ensure they deliver the required outcomes with acceptable quality. Monitors and moderates reviews performed by other assessors. \r\nManages reviews of the benefits and value of assessment methods and tools. Identifies and recommends improvements to assessment methods and tools.","level_6":"Champions the importance and value of assessment and appropriate assessment methods, tools and techniques. \r\nDevelops organisational policies, standards, and guidelines for assessments. \r\nLeads in the introduction and use of assessment methodologies and tools.  Establishes an assessment practice and pool of assessors within the organisation. \r\nEstablishes quality assurance to ensure internal and/or external consistency and reliability of assessment outcomes. Ensures the quality of assessments across different user groups.","level_7":null},{"_id":58,"code":"MEAS","name":"Measurement","description":"Developing and operating a measurement capability to support agreed organisational information needs.\r","link":"https://sfia-online.org/en/sfia-8/skills/measurement","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement. \r\nGenerates, produces and distributes reports. \r\nUses measurement tools for routine analysis of data. \r\nIdentifies and implements improvements to data collection methods.","level_4":"Identifies and prioritises appropriate measures, scales, and targets. \r\nSupports projects, functions or teams in the development of measurement methods. \r\nSpecifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data. \r\nDesigns reports and reporting formats.","level_5":"Establishes measurement objectives and the scope of measurement for functions, teams and projects. \r\nPlans and implements improvements to measurement capability. Provides advice and guidance for effective use of measures and measurement.  \r\nSelects measures appropriate to the context and organisational objectives. Reviews data collection and storage mechanisms to support measurement.\r\nContributes to organisational policies, standards, and guidelines for measurement.","level_6":"Leads the development of organisational capabilities for measurement (including automation). \r\nCreates the measurement framework and aligns measurement objectives with business objectives. \r\nDevelops organisational policies, standards, guidelines for measurement. \r\nProvides resources to ensure adoption and adherence to policies and standards.","level_7":null},{"_id":59,"code":"METL","name":"Methods and tools","description":"Ensuring methods and tools are adopted and used effectively throughout the organisation.\r","link":"https://sfia-online.org/en/sfia-8/skills/methods-and-tools","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Provides support on the use of existing methods and tools. \r\nConfigures methods and tools within a known context. \r\nCreates and updates the documentation of methods and tools.","level_4":"Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards. \r\nTailors processes in line with agreed standards and evaluation of methods and tools. \r\nReviews and improves usage and application of methods and tools.","level_5":"Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. \r\nEvaluates and selects appropriate methods and tools in line with agreed policies and standards. Contributes to organisational policies, standards, and guidelines for methods and tools.\r\nImplements methods and tools at programme, project and team levels including selection and tailoring in line with agreed standards. \r\nManages reviews of the benefits and value of methods and tools. Identifies and recommends improvements.","level_6":"Develops organisational policies, standards, and guidelines for methods and tools. \r\nSets direction and leads in the introduction and use of techniques, methodologies and tools, to meet business requirements. \r\nLeads the development of organisational capabilities for methods and tools to ensure consistent adoption and adherence to policies and standards.","level_7":null},{"_id":60,"code":"MKTG","name":"Marketing","description":"Researching, analysing and stimulating potential or existing markets for products and services.\r","link":"https://sfia-online.org/en/sfia-8/skills/marketing","category":null,"subcategory":null,"level_1":null,"level_2":"Collects and monitors results of marketing activities. \r\nAssists in market research and data collection providing summary reports of their findings. \r\nUnderstands the basic principles of marketing, and tools used by the organisation for planning, implementing and monitoring marketing activities.","level_3":"Leverages market research materials, customer and employee insights and other sources, to identify industry trends, needs and opportunities. \r\nSelects from and uses marketing tools appropriate to the allocated assignment. \r\nConducts market research. Maintains relevant information, including lessons learned from previous campaigns, and effectiveness measures for current and previous activities. \r\nContributes to marketing plans, identifying and articulating unique selling points and key messages for marketing material. Presents and communicates at marketing events.","level_4":"Plans and conducts market research to investigate and understand customer and competitor dynamics. \r\nUses appropriate channels and tools to engage with the desired audience. Uses research and lessons learned to inform marketing plans. Creates unique selling points, and key messages for marketing material. \r\nMakes creative use of elements relevant to both digital and traditional environments, and drafts appropriate support materials. \r\nAnalyses the effectiveness of campaigns and services and their impact on audience behaviour and business outcomes. Organises and participates actively in marketing events.","level_5":"Manages and monitors market research, analysis and the marketing planning process. \r\nDevises and manages marketing campaigns within specified budgets to meet specified objectives.  Advises on brand management and promotion of corporate reputation. \r\nPlays an active role in promoting engagement of staff and business partners. Produces marketing materials and stages events. \r\nFinds innovative solutions to marketing problems. Uses experience and data to make recommendations to senior management. Reviews and reports on the effectiveness of marketing approaches and services and their impact on business outcomes.","level_6":"Determines and oversees the overall marketing strategy for the organisation to meet its business objectives. \r\nProvides oversight of all marketing plans and directs the marketing planning process. \r\nEvaluates and responds to key factors relating to the implementation, measurement and review of successful campaigns. \r\nAssesses the current and future capability needed by the marketing function.","level_7":null},{"_id":61,"code":"MLNG","name":"Machine learning","description":"Developing systems that learn through experience and by the use of data.\r","link":"https://sfia-online.org/en/sfia-8/skills/machine-learning","category":null,"subcategory":null,"level_1":null,"level_2":"Applies given machine learning techniques to data, under the guidance of technical leadership. \r\nAnalyses and reports findings and remediates simple issues using algorithms implemented in standard software frameworks and tools.","level_3":"Applies existing machine learning techniques to new problems and datasets. \r\nEvaluates the outcomes and performance of machine learning systems. \r\nIdentifies issues and recommends improvements to machine learning systems and the data they use.","level_4":"Given a well-described problem and dataset, assesses whether machine learning is likely to provide an effective solution. \r\nImplements algorithms developed by others. Advises on the effectiveness of specific techniques, based on project findings and wider research. \r\nContributes to the development, evaluation, monitoring and deployment of machine learning systems. \r\nUnderstands and applies rules and guidelines specific to the industry, and anticipates risks and other implications of modelling.","level_5":"Designs, implements, tests and improves machine learning architectures and systems. \r\nSelects techniques based on a breadth of knowledge of the strengths, weaknesses and expected performance of different approaches. \r\nEstablishes good practice in the development, evaluation, monitoring and deployment of machine learning systems.","level_6":"Leads the development of new approaches and organisational capabilities to design, train, and evaluate machine learning systems. \r\nSets standards and guidelines for the application and traceability of machine learning systems to business problems, and oversees their implementation. \r\nDesigns and oversees organisational policies on the creation, training and use of machine learning systems.","level_7":null},{"_id":62,"code":"NTAS","name":"Network support","description":"Providing maintenance and support services for communications networks.\r","link":"https://sfia-online.org/en/sfia-8/skills/network-support","category":null,"subcategory":null,"level_1":null,"level_2":"Contributes to the operational configuration of network components. \r\nAssists in the investigation and resolution of network problems. \r\nAssists with specified maintenance procedures.","level_3":"Carries out agreed network maintenance tasks and specified operational configuration of network components. \r\nEstablish and diagnose network problems/faults using the required troubleshooting methodology and tools. \r\nUses network management software and tools to collect agreed performance and traffic statistics.","level_4":"Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. \r\nEnsures network configurations are applied to meet operational requirements in line with agreed procedures.\r\nUses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports.","level_5":"Drafts and maintains procedures and documentation for network support and operation. \r\nMakes a significant contribution to the investigation, diagnosis and resolution of network problems. \r\nEnsures that all requests for support are dealt with according to set standards and procedures.","level_6":null,"level_7":null},{"_id":63,"code":"NTDS","name":"Network design","description":"Designing communication networks to support strategic and operational requirements and producing network strategies, architectures, policies and related documentation.\r","link":"https://sfia-online.org/en/sfia-8/skills/network-design","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.\r\nFollows organisational architectures and standards.","level_4":"Designs specific network components using agreed architectures, design standards, patterns and methodology.\r\nTranslates logical designs into physical designs that meet specified operational parameters for capacity and performance.\r\nReviews and verifies network designs against non-functional requirements, including validation and error correction procedures, access, security and audit controls.\r\nContributes to the development of recovery routines and contingency procedures. Contributes to alternative network architectures, networking topologies and design options.","level_5":"Produces, or approves network providers', network architectures, topologies and configuration databases for own area of responsibility.\r\nSpecifies design parameters for network connectivity, capacity, speed, interfacing, security and access, in line with business requirements.\r\nAssesses network-related risks and specifies recovery routines and contingency procedures.\r\nCreates multiple design views to address the different stakeholders' concerns and to handle both functional and non-functional requirements.","level_6":"Takes responsibility for major aspects of network specification, standards, technologies and overall network design models within the organisation.\r\nProduces network design policies, principles and criteria covering connectivity, capacity, interfacing, security, resilience, recovery and access.","level_7":null},{"_id":64,"code":"NUAN","name":"Numerical analysis","description":"Creating, analysing, implementing, testing and improving algorithms for numerically solving mathematical problems.\r","link":"https://sfia-online.org/en/sfia-8/skills/numerical-analysis","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Creates moderately complex algorithms using a range of mathematical techniques and with sensitivity to the limitations of the techniques. \r\nUses sophisticated scientific computing and visualisation environments. \r\nAssesses the stability, accuracy and efficiency of algorithms and makes or recommends improvements to them. \r\nIterates and improves models using feedback from experts as appropriate.","level_5":"Creates, tests and improves complex algorithms that numerically solve real-world problems. \r\nDevelops mathematical and computational techniques to assist with numerical analysis. \r\nCommunicates limitations such as uncertainty and systematic errors. \r\nReviews algorithms for their conformance to design and performance standards.","level_6":"Initiates the creation, testing, improvement and application of numerical algorithms that solve real-world mathematical problems. \r\nSets standards and strategies for the application of numerical analysis. \r\nLeads the implementation of numerical analyses capabilities to ensure appropriate, consistent and effective usage across the organisation.","level_7":"Directs the creation and review of a cross-functional, enterprise-wide approach and culture for numerical analysis. \r\nLeads the development of the organisations numerical analysis capabilities and champions its use in solving real-world problems."},{"_id":65,"code":"OCDV","name":"Organisational capability development","description":"Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.\r","link":"https://sfia-online.org/en/sfia-8/skills/organisational-capability-development","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes. \r\nDevelops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation. \r\nCarries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses. Selects and prioritises improvement opportunities, generates buy-in and plans improvement activities justified by measurable organisational benefits. \r\nOffers support, guidance, advice and suggestions to help continual improvement activities.","level_6":"Seeks out, identifies, proposes, and initiates capability improvement activities within the organisation. \r\nLeads substantial improvement programmes. Plans and manages the evaluation or assessment of organisational capabilities. Selects frameworks, approaches and techniques for use. \r\nTakes action to exploit opportunities to deliver measurable, beneficial impacts upon operational effectiveness. Devises solutions and leads change initiatives, including communication, transition and implementation activities. \r\nMonitors international, national, and sector trends in order to establish the needed capability.","level_7":"Represents and leads organisational capability improvement at the highest level. \r\nDetermines the need for strategic organisation-level capability improvement to satisfy the organisation's strategic goals and long-term objectives.  \r\nLiaises with the organisation's functions to establish requirements and identifies, proposes, initiates and leads significant organisational capability improvement programmes.\r\nManages the quality and appropriateness of the work performed and delivers measurable business benefits. Adopts and/or modifies existing capability improvement approaches as necessary."},{"_id":66,"code":"OFCL","name":"Organisational facilitation","description":"Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms.\r","link":"https://sfia-online.org/en/sfia-8/skills/organisational-facilitation","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Facilitates a series of group activities or workshops in situations of complexity and ambiguity and competing stakeholder needs.\r\nDesigns a structured sequence of meetings, events or workshops to solve complex problems.\r\nUnderstands required outcomes and outputs from teams and facilitates the team to deliver these.\r\nHelps to improve team processes and performance in workshops or meetings, events or workshops.","level_5":"Facilitates workgroups to deliver defined goals and outcomes. \r\nProvides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.  Creates shared responsibilities and sustainable agreements with the team.\r\nImplements and improves agreed team principles, practices, processes & ceremonies.\r\nRecognises and works with the strengths and constraints of team dynamics.","level_6":"Facilitates cross-functional leadership teams to deliver organisational goals and outcomes.\r\nDesigns repeatable, systematic or ad hoc team processes for decision-making, prioritisation, and problem-solving at the highest level. Guides leadership teams in developing shared responsibilities and making decisions that enable sustainable agreements.\r\nAsks questions and raises awareness of leadership team performance. Provides suggestions to encourage teams to learn and improve how they work together.\r\nChampions the development of self-organising workgroups across the organisation.","level_7":null},{"_id":67,"code":"ORDI","name":"Organisation design and implementation","description":"Planning, designing and implementing an integrated organisation structure and culture.\r","link":"https://sfia-online.org/en/sfia-8/skills/organisation-design-and-implementation","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Assists with the development of organisational structures such as creating role descriptions and career paths.","level_5":"Implements organisational structure and culture change activities. \r\nConducts impact assessments to ensure organisational structure and cultures are aligned to changes in processes, systems, technology and tools. \r\nDevelops graphical representations of organisation models and structures to facilitate understanding and decision-making. Identifies and evaluates alternative solutions. \r\nAligns existing organisational structures, roles, jobs, and career paths to new processes. Advises on implications of introducing new workplace models and tools.","level_6":"Champions the value of new ways of working to address internal and external opportunities and threats. \r\nSets direction and leads in selecting and using organisation design techniques, methodologies and tools. \r\nPlans and leads organisation design activities  identifies alternatives, assesses feasibility, and recommends solutions. Identifies major changes affecting the organisation, and mobilises resources to implement changes. \r\nInitiates the definition of new organisation boundaries and creates future organisation design. Outlines performance measurement objectives and the high-level implementation approach.","level_7":"Establishes and communicates the need and rationale for organisational structure and culture change. \r\nSecures organisational commitment and resources needed for organisational and culture change. \r\nLeads organisational change by removing obstacles, advocating and lobbying for change at the highest levels. \r\nPuts in place mechanisms to reinforce and embed organisational and culture change. Acts as a role model for desired behaviours and sets consistent standards and expectations."},{"_id":68,"code":"PBMG","name":"Problem management","description":"Managingthe life cycle of all problems that have occurred or could occur in delivering a service.\r","link":"https://sfia-online.org/en/sfia-8/skills/problem-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Investigates problems in systems, processes and services. \r\nAssists with the implementation of agreed remedies and preventative measures.","level_4":"Initiates and monitors actions to investigate and resolve problems in systems, processes and services.\r\nDetermines problem fixes and remedies. \r\nCollaborates with others to implemented agreed remedies and preventative measures.\r\nSupports analysis of patterns and trends to improve problem management processes.","level_5":"Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. \r\nEnsures that such problems are fully documented within the relevant reporting systems. \r\nEnables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures.\r\nAnalyses patterns and trends and improves problem management processes.","level_6":null,"level_7":null},{"_id":69,"code":"PDSV","name":"Professional development","description":"Facilitating the professional development of individuals in line with their career goals and organisational requirements.\r","link":"https://sfia-online.org/en/sfia-8/skills/professional-development","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Assists practitioners with creating personal development plans. \r\nAdvises on suitable development activities such as specific learning or experience to be gained. \r\nMonitors practitioners continuing professional development records. \r\nEnsures achievements and enhanced capabilities are recorded and referenced to personal and organisational objectives.","level_5":"Determines development needs for a professional practice area. \r\nAligns development activities with organisational priorities, learning and development strategies and career pathways. \r\nAssists practitioners with the creation of development plans. Advises and supports assigned practitioners, ensuring alignment with professional development plans  and career opportunities. \r\nEnsures that practitioners record evidence of continuing professional development. May contribute to practitioners' performance appraisals.","level_6":"Develops and defines a professional development framework for one or more professional disciplines. \r\nDetermines and maintains organisational development needs in line with business needs and strategic direction. Generates development strategies to achieve required change. \r\nDevelops and leads communities of practice, including defining career pathways. \r\nDefines the approach to identifying suitable individuals to provide career advice and support.  Monitors progress and evaluates business benefits achieved from continual professional development.","level_7":null},{"_id":70,"code":"PEDP","name":"Personal data protection","description":"Implementing and operating a framework of controls and management strategies to promote compliance with personal data legislation.\r","link":"https://sfia-online.org/en/sfia-8/skills/personal-data-protection","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Contributes to the development of policy, standards and guidelines related to personal data legislation. \r\nProvides expert advice and guidance on implementing personal data legislation controls in products, services and systems. Investigates major data breaches and recommends appropriate control improvements. \r\nCreates and maintains an inventory of data that are subject to personal data legislation. Conducts risk assessments, business impact analysis for complex information systems and specifies any required changes. \r\nEnsures that formal requests and complaints are dealt with according to approved procedures.  Prepares and submits reports and registrations to relevant authorities.","level_6":"Develops strategies for compliance with personal data legislation. \r\nEnsures that the policy and standards for compliance with personal data legislation are fit for purpose, current and correctly implemented. \r\nActs as the organisation's contact for the regulatory authorities. \r\nOperates as a focus for personal data legislation for the organisation, working with specialists to provide authoritative advice and guidance.","level_7":null},{"_id":71,"code":"PEMT","name":"Performance management","description":"Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.\r","link":"https://sfia-online.org/en/sfia-8/skills/performance-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Provides operational direction, support and guidance to assigned colleagues. \r\nAllocates routine tasks or project work, in  line with team objectives and individual capabilities. Monitors quality and performance against agreed criteria to make learning recommendations or to escalate concerns. \r\nCoaches colleagues in developing target skills and capabilities in line with team and personal goals.  \r\nFacilitates effective working relationships between team members.","level_5":"Forms, maintains and leads workgroups and individuals to achieve organisational objectives. \r\nDetermines and delegates objectives and task responsibilities to individuals or teams  including people management responsibilities as appropriate. Sets the quality, performance and capability targets in line with organisational goals. Monitors performance and working relationships and provides effective feedback to address individual issues. \r\nEncourages individual development of skills and capabilities in line with team and personal goals. Facilitates the development of individuals by adjusting workload, targets, and team capacity. \r\nPlays an active role in formal organisational processes such recruitment, reward, promotion and disciplinary procedures.","level_6":"Determines and delegates people management and functional management objectives and responsibilities. \r\nCreates and sets the direction for multiple workgroups to achieve strategic organisational objectives. Sets strategy for quality and performance measurement in line with organisational goals. \r\nProvides a work environment and resources that allow individuals and workgroups to perform their tasks efficiently. \r\nLeads the implementation of formal organisational processes such as recruitment, reward, promotion and disciplinary procedures.","level_7":null},{"_id":72,"code":"PENT","name":"Penetration testing","description":"Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.\r","link":"https://sfia-online.org/en/sfia-8/skills/penetration-testing","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Follows standard approaches to design and execute penetration testing activities.\r\nResearches and investigates attack techniques and recommend ways to defend against them. \r\nAnalyses and reports on penetration testing activities, results, issues and risks.","level_4":"Selects appropriate testing approach using in-depth technical analysis of risks and typical vulnerabilities. \r\nProduces test scripts, materials and test packs and tests new and existing networks, systems or applications. Provides advice on penetration testing to support others.\r\nRecords and analyses actions and results and modifies tests if necessary. \r\nProvides reports on progress, anomalies, risks and issues associated with the overall project.","level_5":"Plans and drives penetration testing within a defined area of business activity. \r\nDelivers objective insights into the existence of vulnerabilities, the effectiveness of defences and mitigating controls. \r\nTakes responsibility for the integrity of testing activities and coordinates the execution of these activities. Provides authoritative advice and guidance on all aspects of penetration testing. \r\nIdentifies needs and implements new approaches for penetration testing. Contributes to security testing standards.","level_6":"Determines penetration testing policy, and owns the supporting processes. \r\nManages all penetration testing activities within the organisation. Assesses and advises on the practicality of testing process alternatives. \r\nEstablishes capability for continual improvement and invention in penetration testing and leads the implementation of new approaches. \r\nAssesses suppliers' development and testing capabilities. Manages client relationships with respect to penetration testing.","level_7":null},{"_id":73,"code":"PGMG","name":"Programme management","description":"Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.\r","link":"https://sfia-online.org/en/sfia-8/skills/programme-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":null,"level_6":"Plans, directs and co-ordinates activities to manage and implement a programme from initiation to final transition into operational, business-as-usual management. \r\nPlans, schedules, monitors, and reports on programme-related activities. Ensures appropriate and effective governance arrangements and comprehensive reporting and communication policies are in place and followed. \r\nMaintains an awareness of current technical developments that may provide opportunities to the programmes. \r\nEnsures that programmes are managed to realise agreed business benefits within agreed timescales.","level_7":"Sets organisational strategy governing the direction and conduct of programme management, including the application of appropriate methodologies. \r\nPlans, directs, and co-ordinates activities to manage and implement complex programmes from initiation to full integration with operational, business-as-usual management. Aligns the programme objectives with business objectives, and authorises the selection and planning of all related projects and activities. \r\nPlans, schedules, monitors, and reports on programme-related activities. \r\nEnsures alignment with and adherence to appropriate and effective governance arrangements supported by comprehensive reporting and communication strategies."},{"_id":74,"code":"POMG","name":"Portfolio management","description":"Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.\r","link":"https://sfia-online.org/en/sfia-8/skills/portfolio-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":null,"level_5":"Ensures that programme/project leads and/or service owners adhere to the agreed portfolio management approach and timetable. \r\nExplains what information is needed and ensures they provide this information to agreed targets of timelines and accuracy. \r\nProduces reports as appropriate for portfolio governance, including making recommendations for changes to the portfolio.","level_6":"Engages and influences senior managers to ensure the portfolio will deliver the agreed business objectives. \r\nLeads the definition of a portfolio of programmes, projects, and/or on-going service provision. Plans, schedules, monitors and reports on portfolio-related activities. Ensures that each part of the portfolio contributes to the overall achievement of the portfolio. \r\nIdentifies portfolio-related issues. Notifies projects/programmes/change initiatives of issues and recommends and monitors corrective action. \r\nCollects, summarises and reports on portfolio measures. Reports on portfolio status as appropriate.","level_7":"Authorises the structure of portfolios and aligns the portfolio with strategies, objectives and emerging opportunities. \r\nLeads the definition, implementation and review of the organisations portfolio management framework.  Sets parameters for the prioritisation of resources and the changes to be implemented. \r\nRecommends and implements corrective action by engaging and influencing senior management. \r\nLeads the on-going monitoring and review of portfolios for impact on current business activities and the strategic benefits to be realised. Implements portfolio governance arrangements and effective reporting."},{"_id":75,"code":"PORT","name":"Software configuration","description":"Designing and deploying software product configurations into software environments or platforms.\r","link":"https://sfia-online.org/en/sfia-8/skills/software-configuration","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment. \r\nApplies agreed standards and tools, to achieve a well-engineered result. \r\nCollaborates in reviews of work with others as appropriate.","level_4":"Designs, verifies, documents, amends and refactors complex software configurations for deployment. \r\nContributes to the selection of the software configuration methods, tools and techniques.\r\nApplies agreed standards and tools, to achieve well-engineered outcomes. \r\nParticipates in reviews of own work and leads reviews of colleagues' work.","level_5":"Takes technical responsibility across all stages and iterations of configuration development and deployment. \r\nPlans and drives software configuration activities. Adopts and adapts appropriate software configuration methods, tools and techniques. \r\nMeasures and monitors the application of standards for configuration design and deployment including software security. \r\nContributes to the development of organisational policies, standards, and guidelines for software configuration design and deployment.","level_6":"Develops organisational policies, standards, and guidelines for software configuration design, deployment and refactoring. \r\nPlans and leads software configuration and deployment activities for strategic, large and complex deployment projects. \r\nDevelops new methods and organisational capabilities and drives adoption of, and adherence to policies and standards.","level_7":null},{"_id":76,"code":"PRMG","name":"Project management","description":"Delivering agreed outcomes from projects using appropriate management techniques, collaboration, leadership and governance.\r","link":"https://sfia-online.org/en/sfia-8/skills/project-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Defines, documents and executes small projects or sub-projects. \r\nWorks alone or with a small team actively participating in all phases of the project. Applies appropriate project management methods and tools. Identifies, assesses and manages risks effectively.  \r\nAgrees project approach with stakeholders and prepares realistic project plans (including scope, schedule, quality, risk and communication plans). Tracks activities against the project schedule, managing stakeholder involvement as appropriate. \r\nMonitors costs, times, quality and resources used takes action where these exceed agreed tolerances.","level_5":"Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects. \r\nProvides effective leadership to the project team. Adopts appropriate project management methods and tools. Manages the change control process and assesses and manages risks. Ensures that realistic project plans are maintained and delivers regular and accurate communication to stakeholders. \r\nEnsures project and product quality reviews occur on schedule and according to procedure.  Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted, by appropriate stakeholders. \r\nMonitors costs, times, quality and resources used and takes action where  performance deviates from agreed tolerances.","level_6":"Takes full responsibility for the definition, documentation and successful completion of complex projects. \r\nAdopts and adapts project management methods and tools. Ensures that effective project monitoring and control processes, change control, risk management and quality processes are employed and maintained. \r\nMonitors and controls resources, revenue and capital expenditures against the project budget. \r\nManages the expectations of key project stakeholders.","level_7":"Sets organisational strategy governing the direction and conduct of project management, including selection and application of methodologies. \r\nAuthorises the management of large-scale projects. \r\nLeads project planning, scheduling, controlling and reporting activities for strategic, high impact, high risk projects. \r\nDirects the risk management approach for projects  and ensures that risks and issues are managed in line with policy."},{"_id":77,"code":"PROD","name":"Product management","description":"Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.\r","link":"https://sfia-online.org/en/sfia-8/skills/product-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Creates and curates a range of media to support the promotion, marketing and sales of products or service. \r\nMonitors results and feedback from product campaigns. \r\nApplies standard techniques and tools to carry out analysis and performance monitoring activities for specified products. \r\nSupports problem resolution, resolves issues and acts on feedback and usage of in-life products.","level_4":"Acts as product owner for one or more lower-value products or services. \r\nPrioritises product requirements, develops product roadmaps and owns the product backlog. Manages elements of the product life cycle to meet customer/user needs and achieve financial or other targets. \r\nAnalyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. \r\nFacilitates uptake of products by developing content, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches.","level_5":"Acts as product owner/champion for one or more products or services. \r\nManages the full product life cycle to ensure that customer/user needs are met and that financial and other targets are achieved. Selects, adopts and adapts appropriate product development methods, tools, and techniques. \r\nAnalyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Develops product propositions and determines product positioning and variants for different customer and user segments. Prioritises product and service requirements, develops product roadmaps and owns the product backlog. \r\nCoordinates customer testing and product launches and supports communications and training. Anticipates changes in customer/user needs. Adapts products, and creates product retirement and transitioning plans.","level_6":"Oversees the organisations product and services portfolio and the delivery of customer value and/or user satisfaction over time. \r\nCreates the product life cycle management framework for internal and external customers and users. Champions the importance and value of product management principles and appropriate product development models. \r\nAligns the product management objectives with business objectives and authorises the selection and planning of all product management activities. \r\nInitiates the creation of new products and services. Identifies how developing new products or adapting existing products can new opportunities.","level_7":null},{"_id":78,"code":"PROF","name":"Portfolio, programme and project support","description":"Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.\r","link":"https://sfia-online.org/en/sfia-8/skills/portfolio-programme-and-project-support","category":null,"subcategory":null,"level_1":null,"level_2":"Assists with the compilation of portfolio, programme and project management reports. \r\nMaintains programme and project files from supplied actual and forecast data.","level_3":"Provides administrative services to project boards, project assurance teams and quality review meetings. \r\nUses recommended portfolio, programme and project control solutions for planning, scheduling and tracking. \r\nSets up project files, compiles and distributes reports.\r\nProvides guidance on project management software, procedures, processes, tools and techniques.","level_4":"Supports programme or project control boards, project assurance teams and quality review meetings. \r\nTakes responsibility for the provision of support services to projects. Uses and recommends project control solutions for planning, scheduling and tracking projects. \r\nSets up and provides detailed guidance on project management software, procedures, processes, tools and techniques.\r\nProvides basic guidance on individual project proposals. May provide a cross programme view on risk, change, quality, finance or configuration management.","level_5":"Takes responsibility for the provision of portfolio, programme and project support. \r\nAdvises on the available standards, procedures, methods, tools and techniques. \r\nEvaluates project and/or programme performance and recommends changes where necessary. \r\nContributes to reviews and audits of project and programme management to ensure conformance to standards.","level_6":"Leads implementation and delivery of portfolio, programme and project office services. \r\nDefines the approach/policy and sets standards for the support provided for managing and monitoring portfolios, programmes, and projects. \r\nManages resources to ensure delivery of effective services/resources in line with current and planned demand. \r\nReviews and improves the delivery portfolio, programme and project office services.","level_7":null},{"_id":79,"code":"PROG","name":"Programming/software development","description":"Developing software components to deliver value to stakeholders.\r","link":"https://sfia-online.org/en/sfia-8/skills/programming-software-development","category":null,"subcategory":null,"level_1":null,"level_2":"Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. \r\nApplies agreed standards and tools to achieve a well-engineered result. \r\nReviews own work.","level_3":"Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. \r\nApplies agreed standards and tools to achieve a well-engineered result. \r\nMonitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues.\r\nCollaborates in reviews of work with others as appropriate.","level_4":"Designs, codes, verifies, tests, documents, amends and refactors complex programs/scripts and integration software services. \r\nContributes to the selection of the software development methods, tools and techniques.\r\nApplies agreed standards and tools to achieve well-engineered outcomes. \r\nParticipates in reviews of own work and leads reviews of colleagues' work.","level_5":"Takes technical responsibility across all stages and iterations of software development. \r\nPlans and drives software construction activities. Adopts and adapts appropriate software development methods, tools and techniques. \r\nMeasures and monitors applications of project/team standards for software construction, including software security. \r\nContributes to the development of organisational policies, standards, and guidelines for software development.","level_6":"Develops organisational policies, standards, and guidelines for software construction and refactoring. \r\nPlans and leads software construction activities for strategic, large and complex development projects. \r\nAdapts or develops new methods and organisational capabilities and drives adoption of, and adherence to policies and standards.","level_7":null},{"_id":80,"code":"QUAS","name":"Quality assurance","description":"Assuring, through ongoing and periodic assessments and reviews, that the organisations quality objectives are being met.","link":"https://sfia-online.org/en/sfia-8/skills/quality-assurance","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Contributes to the collection of evidence and the conduct of formal audits or reviews of activities.\r\nExamines records for evidence that appropriate testing and other quality control activities have taken place. \r\nDetermines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.","level_4":"Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied.\r\nConducts formal assessments or reviews for given domain areas, suppliers, or parts of the supply chain. Collates, collects and examines records, analyses the evidence and drafts all or part of formal compliance reports.\r\nDetermines the risks associated with findings and non-compliance and proposes corrective actions.\r\nProvides advice and guidance in the use of organisational standards.","level_5":"Plans, organises and conducts formal reviews and assessments of complex domains areas, cross-functional areas, and across the supply chain.\r\nEvaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.\r\nPrepares and reports on assessment findings and associated risks. Ensures that appropriate owners for corrective actions are identified. Identifies opportunities to improve organisational control mechanisms.\r\nOversees the assurance activities of others, providing advice and expertise to support assurance activity.","level_6":"Leads, develops and is accountable for an organisational approach and commitment to quality assurance.\r\nEnsures that quality assurance processes and activities are robust and reliable, and appropriately tailored to the organisations quality objectives. Plans and resources the organisational quality assurance activities, using internal or third-party resources.\r\nConsiders the implications of emerging technology, approaches, trends, regulations and legislation.\r\nMonitors and reports on quality assurance activities, levels of compliance, and improvement opportunities.","level_7":null},{"_id":81,"code":"QUMG","name":"Quality management","description":"Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.\r","link":"https://sfia-online.org/en/sfia-8/skills/quality-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Uses appropriate methods and a systematic approach to developing, maintaining, controlling and distributing quality and environmental standards. \r\nMakes technical changes to and controls the updates and distribution of quality standards. \r\nDistributes new and revised standards.","level_4":"Assists in the development of new or improved practices and organisational processes or standards. \r\nAssists projects, functions or teams in planning the quality management for their area of responsibility. \r\nFacilitates localised improvements to the quality system or services.","level_5":"Ensures that projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels. \r\nAdvises on the application of appropriate quality management techniques and standards. \r\nDetermines areas where existing processes should change from analysing audit findings. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models. \r\nTakes responsibility for controlling updating and distributing organisational standards.","level_6":"Achieves and maintains compliance against national and international standards, as appropriate. \r\nPrioritises areas for quality improvement by considering strategy, business objectives and results from internal and external audits. Initiates the application of appropriate quality management techniques in these areas. \r\nInitiates improvements to processes by changing approaches and working practices, typically using recognised models. \r\nIdentifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.","level_7":"Determines the quality strategy and secures commitment to it from executive leadership. \r\nDevelops policies for approval and adoption by organisational management. Ensures that adequate technology, procedures and resources are in place to support the quality system. \r\nPlans and monitors the performance of the quality management system and the internal quality audit schedule. \r\nDetermines the extent to which quality policies  and quality systems meet organisational needs and reviews as necessary."},{"_id":82,"code":"RELM","name":"Release and deployment","description":"Applying the processes, systems and functions required to make new and changed services and features available for use.\r","link":"https://sfia-online.org/en/sfia-8/skills/release-and-deployment","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Uses approved tools and techniques for specific deployment activities. \r\nAdministers the recording of activities, logging of results and documents technical activities undertaken.","level_4":"Assesses and analyses release components for input to release scheduling. \r\nMaintains and administers tools and methods for software delivery, deployment and configuration. \r\nMaintains release processes and procedures.","level_5":"Leads the assessment, analysis, planning and design of release packages, including assessment of risk. \r\nLiaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews. \r\nEnsures that release processes and procedures are applied and that releases can be rolled back as needed. \r\nIdentifies, evaluates and manages the adoption of appropriate release and deployment techniques, processes and automation tools.","level_6":"Sets the release policy for the organisation in the context of both development and production/operations.\r\nImplements processes, tools, and resources to ensure that the transition of services, service components and packages are planned and compliant. \r\nEnsures that test, validation and configuration management are included in all release and deployment activities. \r\nProvides authorisation for critical release activity and point of escalation.","level_7":null},{"_id":83,"code":"REQM","name":"Requirements definition and management","description":"Managing requirements through the entire delivery and operational life cycle.\r","link":"https://sfia-online.org/en/sfia-8/skills/requirements-definition-and-management","category":null,"subcategory":null,"level_1":null,"level_2":"Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. \r\nAssists in the definition and management of requirements.  \r\nAssists in the creation of a requirements baseline.\r\nAssists in investigating and applying authorised changes.","level_3":"Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives.\r\nFollows agreed standards and applies appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions. \r\nPrioritises requirements and documents traceability to source. \r\nProvides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy.","level_4":"Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. \r\nContributes to selecting the requirements approach. \r\nFacilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. \r\nEstablishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.","level_5":"Plans and drives scoping, requirements definition and prioritisation activities for large, complex  initiatives. \r\nSelects, adopts and adapts appropriate requirements definition and management methods, tools and techniques. Contributes to the development of organisational methods and standards for requirements management.\r\nObtains input from, and agreement to requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts. \r\nEstablishes requirements baselines. Ensures changes to requirements are investigated and managed.","level_6":"Champions the importance and value of requirements management principles and selecting effective requirements management life cycle models. \r\nDevelops organisational policies, standards, and guidelines for requirements definition and management. \r\nPlans and leads scoping, requirements definition and priority setting for complex, strategic programmes.\r\nDrives adoption of, and adherence to, policies and standards. Develops new methods and organisational capabilities for requirements management.","level_7":null},{"_id":84,"code":"RESC","name":"Resourcing","description":"Acquiring, deploying and onboarding resources.\r","link":"https://sfia-online.org/en/sfia-8/skills/resourcing","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Supports managers and teams in resourcing and recruitment activities. \r\nUses recommended tools for planning, scheduling and tracking resourcing activity. \r\nProvides guidance on resource management and recruitment software, procedures, processes, tools and techniques.","level_4":"Facilitates and supports the execution of resourcing activities in collaboration with managers and teams.\r\nAnalyses resource requests to determine tasks, skills and effort required. Creates and communicates open positions internally and externally. Conducts interviews and assessments using a planned format and structure.\r\nImplements internal resource allocation matching skills to tasks. Contributes to transitioning of resources, complying with relevant statutory or external regulations and codes of practice.","level_5":"Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.\r\nDefines and manages the implementation of resourcing processes and tools. Advises on available options and customises resourcing approach to meet requirements. Adheres to standards, statutory or external regulations and codes of practice and ensures compliance. \r\nEngages with external parties in support of resourcing plans.\r\nMeasures effectiveness of resourcing processes and implements improvements.","level_6":"Defines the resourcing approach for a significant part of the organisation in line with workforce plans and strategic business goals.\r\nCommunicates the resourcing approach and obtains organisational commitment. Advises on standards, statutory or external regulations and codes of practice and ensures compliance.\r\nMaintains a strong external network and supplier framework to support sourcing and acquiring resources.\r\nLeads the development of plans and budget to ensure that the organisation has appropriately skilled resources to meet organisational objectives and commitments. Reviews the ongoing success and effectiveness of resource management processes.","level_7":null},{"_id":85,"code":"RESD","name":"Real-time/embedded systems development","description":"Designing and developing reliable real-time software typically within embedded systems.\r","link":"https://sfia-online.org/en/sfia-8/skills/real-time-embedded-systems-development","category":null,"subcategory":null,"level_1":null,"level_2":"Designs, builds and tests simple real-time/embedded components as part of an overall larger systems design. \r\nUses appropriate programming languages to drive simple sensors and actuators. \r\nLearns to use specialised tools such as in-circuit emulators, logic analysers and digital oscilloscopes.","level_3":"Designs, builds and integrates medium-complexity real-time/embedded components as part of an overall larger systems design. \r\nFollows agreed standards and uses specialist tools such as in-circuit emulators and logic analysers. \r\nDrives specialist hardware, typically sensors and actuators, and optimises component code for performance. \r\nApplies a range of approaches to the verification and testing of real-time components.","level_4":"Designs, builds and integrates complex real-time/embedded components and sub-systems.\r\nDesigns physical layouts that reflect the connection between system components to test and optimise performance. \r\nBuilds system prototypes and simulations to aid development and enable debugging, testing and troubleshooting of embedded software. \r\nApplies a range of approaches to the validation, verification and testing of real-time components and sub-systems. Is fully familiar with a range of specialist tools.","level_5":"Designs and develops real-time/embedded architectures and systems to meet agreed system requirements.\r\nPlans and manages the development of complex real-time/embedded systems and selects the approaches and techniques to be used. \r\nAnalyses design options and trade-offs between hardware and software, makes recommendations and assesses and manages associated risks. Ensures that effective validation, verification and testing is undertaken throughout development.\r\nOversees the integration of multiple sub-systems into the overall system.","level_6":"Provides overall direction and leadership in the development of real-time/embedded systems. \r\nDevelops organisational policies, standards and guidelines for real-time/embedded systems architectures and designs. \r\nPlans and leads strategic, large and complex real-time/embedded system developments.  Identifies opportunities to exploit new technologies and improve existing technologies and practices.  \r\nDrives adherence to technical strategies, systems architectures and the implementation of risk-based verification, validation and testing. Develops effective implementation and procurement strategies.","level_7":null},{"_id":86,"code":"RFEN","name":"Radio frequency engineering","description":"Designing, installing and maintaining radio frequency based devices and software.\r","link":"https://sfia-online.org/en/sfia-8/skills/radio-frequency-engineering","category":null,"subcategory":null,"level_1":null,"level_2":"Assists with setting up, tuning and functional checks of radio frequency devices and software. \r\nResolves faults down to line replaceable unit level or escalates according to given procedures. \r\nCarries out user confidence checks and escalates faults according to given procedures. \r\nIntegrates RF devices with software applications using static configurations.","level_3":"Deploys, sets up, tunes and calibrates RF devices and software following maintenance schedules and using appropriate tools and test equipment. \r\nIncorporates hardware/firmware modifications. Interprets automatic fault/performance indications and resolves faults down to discrete component level or escalates according to given procedures. \r\nImplements communication protocols between system elements in accordance with defined standards. \r\nIntegrates RF devices with software applications, incorporating dynamic reconfiguration of elements under software control to optimise their operational performance.","level_4":"Investigates and resolves system-wide fault conditions using a wide range of diagnostic tools and techniques. \r\nReconfigures equipment to circumvent temporary outages. Specifies, selects and integrates RF devices in a system. \r\nDefines internal communication protocols for transmission over the available frequencies. \r\nReconfigures devices and software to optimise performance.","level_5":"Monitors system performance, recommends equipment modifications and changes to operating procedures, servicing methods and schedules. \r\nDevelops maintenance schedules and procedures. Approves equipment upgrades and modifications. \r\nReviews industry and national standards on relevant RF protocols and regulations. \r\nMeasures and evaluates the effectiveness of RF devices and software.","level_6":"Provides overall direction and leadership for the use of RF based devices and software. \r\nSpecifies requirements for radio frequency equipment performance and sets maintenance policy. \r\nIdentifies opportunities to exploit new technologies and improve existing technologies and practices.\r\nDevelops effective implementation and procurement strategies.","level_7":null},{"_id":87,"code":"RLMT","name":"Stakeholder relationship management","description":"Influencing stakeholder attitudes, decisions, and actions for mutual benefit.\r","link":"https://sfia-online.org/en/sfia-8/skills/stakeholder-relationship-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. \r\nImplements stakeholder engagement/communications plan.  Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. \r\nHelps develop and enhance customer and stakeholder relationships.","level_5":"Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. \r\nFacilitates open communication and discussion between stakeholders. \r\nActs as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.  Provides informed feedback to assess and promote understanding. \r\nFacilitates business decision-making processes. Captures and disseminates technical and business information.","level_6":"Leads the development of comprehensive stakeholder management strategies and plans. \r\nBuilds long-term, strategic relationships with senior stakeholders (internal and external). Facilitates the engagement of stakeholders in support of the delivery of services and change projects. Acts as a single point of contact for senior stakeholders, facilitating relationships between them. \r\nNegotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined. \r\nOversees monitoring of relationships including lessons learned and appropriate feedback. Leads actions to improve relations and open communications with and between stakeholders.","level_7":"Determines the strategic approach to understanding stakeholder objectives and requirements. \r\nWorks with all interested parties to identify stakeholders and establish effective relationships. Establishes and promotes the overall vision for how stakeholder objectives are met and determines organisational roles and alignment. \r\nActively manages relationships with the most senior stakeholders, and is the ultimate escalation point for issue resolution."},{"_id":88,"code":"RSCH","name":"Research","description":"Systematically creating new knowledge by data gathering, innovation, experimentation, evaluation and dissemination.","link":"https://sfia-online.org/en/sfia-8/skills/research","category":null,"subcategory":null,"level_1":null,"level_2":"Within given research goals, assists in selection and review of credible and reliable resources. \r\nSearches for relevant material using specialised websites and sources, reads relevant articles to update knowledge of the relevant field. \r\nReports on work carried out and may contribute sections of publication-quality material. \r\nCurates, under guidance, a personal collection of relevant material.","level_3":"Within given research goals, builds on and refines appropriate outline ideas for research, including evaluation, development, demonstration and implementation. \r\nApplies standard methods to collect and analyse quantitative and qualitative data. Creates research reports to communicate research methodology, findings and conclusions. \r\nContributes sections of publication-quality material. \r\nUses available resources to update knowledge of any relevant field and curates a personal collection of relevant material. Participates in research communities.","level_4":"Builds on and refines appropriate outline ideas for the evaluation, development, demonstration and implementation of research. \r\nContributes to research goals and funding proposals. Collects and analyses qualitative and quantitative data as required. \r\nContributes to research plans and identifies appropriate opportunities for publication and dissemination of research findings. Makes an active contribution to research communities.\r\nPresents papers at conferences, contributes significant sections of publication-quality material, and presents reports to clients.","level_5":"Agrees research goals and methods and performs research projects to generate original ideas. \r\nAttracts and manages external research funding. Maintains a strong external network within own area of specialism. \r\nProvides advice and guidance on performing research. Selects, adopts and adapts data collection tools and techniques.  Develops, reviews and constructively criticises the research and ideas of others. Shares practical demonstrations of research findings.\r\nTakes part in professional activities outside own employing organisation. Presents papers at significant conferences, writes articles for specialist journals, and presents reports to key stakeholders.","level_6":"Develops the organisation's research policy and supervises the work of research functions. \r\nPromotes activities externally, attracts and manages significant portfolios of research funding. \r\nSets research goals and authorises research proposals. Leads strategic and/or interdisciplinary research projects. Maintains a strong external network reaching beyond own immediate area of specialism. \r\nTakes a leading part in professional activities outside own employing organisation. Presents keynote papers at major conferences, writes articles for  high impact journals, and presents reports to major clients.","level_7":null},{"_id":89,"code":"SALE","name":"Selling","description":"Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities.\r","link":"https://sfia-online.org/en/sfia-8/skills/selling","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Identifies new leads and prospects and communicates them to the sales manager. \r\nResponds to assigned sales leads. \r\nApplies agreed standards and tools to perform simple sales tasks or support complex sales processes. \r\nMonitors and reports on assigned sales quota, performance, customer satisfaction, market intelligence and competitors.","level_4":"Identifies and qualifies new sales leads and prospects with a view to developing a pipeline of potential opportunities. \r\nManages existing sales leads. \r\nCollects and uses information in order to achieve sales objectives. \r\nUnderstands customers and their needs, and develops and enhances customer relationships before, during and after the conclusion of agreements/contracts.","level_5":"Designs and implements sales strategies and works with senior management to implement sales plans. \r\nDevelops and maintains effective customer relationships at executive levels and qualifies new sales leads. \r\nLeads the bid process within the organisation. Agrees and signs contracts. Maintains customer contact during and after the selling process to pre-empt any issues and identify further opportunities.\r\nPlans, monitors and controls the work of sales teams. Contributes to the development and training of sales teams and product/service development.","level_6":"Oversees the organisation's sales activities to ensure they are aligned with business objectives. \r\nApproves sales proposals and targets. Develops and implements organisational sales policy and strategy, and contributes significantly to the development of marketing strategy. \r\nNegotiates with customer representatives at the most senior level on both technical and contractual issues. Agrees and signs contracts. \r\nCollaborates on the evolution of services, products systems, and standard contracts to support alignment with future customer needs.","level_7":null},{"_id":90,"code":"SCAD","name":"Security operations","description":"Delivering management, technical and administrative services to implement security controls and security management strategies.\r","link":"https://sfia-online.org/en/sfia-8/skills/security-operations","category":null,"subcategory":null,"level_1":"Performs simple security administration tasks. Maintains relevant records and documentation.","level_2":"Receives and responds to routine requests for security support. Maintains records and advises relevant persons of actions taken. \r\nAssists in the investigation and resolution of issues relating to access controls and security systems. \r\nDocuments incident and event information and produces incident, exception, and management reports.","level_3":"Investigates minor security breaches in accordance with established procedures. \r\nAssists users in defining their access rights and privileges. Performs non-standard operational security tasks.\r\nResolves security events and operational security issues.","level_4":"Maintains operational security processes and checks that all requests for support are dealt with according to agreed procedures. \r\nProvides advice on defining access rights and the application and operation of elementary physical, procedural and technical security controls.\r\nInvestigates security breaches in accordance with established procedures and recommends required actions. Provides support and checks that corrective actions are implemented.","level_5":"Monitors the application and compliance of security operations procedures. \r\nReviews actual or potential security breaches and vulnerabilities and ensures that they are promptly and thoroughly investigated. Recommends actions and appropriate control improvements. \r\nEnsures that security records are accurate and complete and that requests for support are dealt with according to agreed procedures. \r\nContributes to the creation and maintenance of policy, standards, procedures and documentation for security.","level_6":"Develops policies, standards, processes, guidelines for ensuring the physical and electronic security of automated systems. \r\nEnsures that the policy and standards for security operations are fit for purpose, current and are correctly implemented. \r\nReviews new business proposals and provides specialist advice on security issues and implications.","level_7":null},{"_id":91,"code":"SCMG","name":"Service catalogue management","description":"Providing a source of consistent information about available services and products to customers and users.","link":"https://sfia-online.org/en/sfia-8/skills/service-catalogue-management","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Collates information needed to populate the service catalogue. \r\nEdits and maintains service and product descriptions and keeps the list of available services up to date. \r\nActs as a contact point, receiving and handling routine updates to the service catalogue. \r\nIdentifies opportunities to improve service catalogue management processes.","level_4":"Contributes to the design and implementation of a service catalogue.\r\nEnables automation of service requests and order fulfilment. \r\nProvides advice and guidance on the information to be included in the service catalogue. \r\nContributes to reviews and improvement of the catalogue and of service catalogue management processes.","level_5":"Manages the creation and maintenance of a catalogue of services. \r\nEnsures that the service catalogue is complete and current. Works with service owners to ensure consistency and accuracy of the service catalogue entries. \r\nCompletes regular reviews of the catalogue with stakeholders to ensure relevance to business needs and requirements. \r\nManages the service catalogue management processes.","level_6":null,"level_7":null},{"_id":92,"code":"SCMO","name":"Scientific modelling","description":"Applying computer simulation and other forms of computation to solve real-world problems in scientific disciplines.\r","link":"https://sfia-online.org/en/sfia-8/skills/scientific-modelling","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Analyses the real-world problem, then selects appropriate physical and mathematical models to approximate the phenomena under investigation. \r\nApplies relevant mathematical techniques to simulate the problem. \r\nConducts quality and performance assessments on computational model outputs and makes improvements to the models. \r\nProvides advice and guidance to the users of these models.","level_5":"Investigates real-world problems to assess whether existing scientific models provide effective solutions.\r\nCreates new mathematical representations of the underlying science that can be implemented in a computational model. Applies advanced programming techniques to implement scientific models and apply these for problem-solving. \r\nAnalyses the functioning of existing computational models to improve accuracy and performance. \r\nCommunicates limitations such as uncertainty and systematic errors. Ensures appropriate usage of computational models.","level_6":"Initiates the creation, testing, improvement and application of mathematical model frameworks representing real-world systems and scientific theories. \r\nSets standards and approaches for the application of scientific modelling. \r\nOversees the representation of science and mathematics principles and theories in models to ensure appropriate, consistent and effective usage. \r\nDevelops or introduces new mathematical techniques where necessary.","level_7":"Directs the creation and review of a cross-functional, enterprise-wide approach and culture for scientific modelling. \r\nLeads the development of the organisations scientific modelling capabilities and champions its use in solving real-world problems."},{"_id":93,"code":"SCTY","name":"Information security","description":"Defining and operating a framework of security controls and security management strategies.\r","link":"https://sfia-online.org/en/sfia-8/skills/information-security","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Applies and maintains specific security controls as required by organisational policy and local risk assessments.\r\nCommunicates security risks and issues to business managers and others. Performs basic risk assessments for small information systems. \r\nContributes to the identification of risks that arise from potential technical solution architectures. Suggests alternate solutions or countermeasures to mitigate risks. Defines secure systems configurations in compliance with intended architectures.\r\nSupports investigation of suspected attacks and security breaches.","level_4":"Provides guidance on the application and operation of elementary physical, procedural and technical security controls. \r\nExplains the purpose of security controls and performs security risk and business impact analysis for medium complexity information systems. \r\nIdentifies risks that arise from potential technical solution architectures. Designs alternate solutions or countermeasures and ensures they mitigate identified risks. \r\nInvestigates suspected attacks and supports security incident management.","level_5":"Provides advice and guidance on security strategies to manage identified risks and ensure adoption and adherence to standards. \r\nContributes to development of information security policy, standards and guidelines. \r\nObtains and acts on vulnerability information and conducts security risk assessments, business impact analysis and accreditation on complex information systems. Investigates major breaches of security, and recommends appropriate control improvements. \r\nDevelops new architectures that mitigate the risks posed by new technologies and business practices.","level_6":"Develops and communicates corporate information security policy, standards and guidelines.  \r\nEnsures architectural principles are applied during design to reduce risk. Drives adoption and adherence to policy, standards and guidelines. \r\nContributes to the development of organisational strategies that address information control requirements. Identifies and monitors environmental and market trends and proactively assesses impact on business strategies, benefits and risks. \r\nLeads the provision of authoritative advice and guidance on the requirements for security controls in collaboration with subject matter experts.","level_7":"Directs the development, implementation, delivery and support of an enterprise information security strategy aligned with the business strategy. \r\nEnsures compliance between business strategies and information security. \r\nLeads the provision of information security expertise, guidance and systems needed to execute strategic and operational plans.\r\nSecures organisational resources to execute the information security strategy."},{"_id":94,"code":"SEAC","name":"Service acceptance","description":"Managing the process to obtain formal confirmation that service acceptance criteria have been met.\r","link":"https://sfia-online.org/en/sfia-8/skills/service-acceptance","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Engages with delivery teams to confirm that products developed meet the service acceptance criteria and are to the required standard. \r\nProvides input into change control processes.","level_5":"Engages with delivery teams to ensure correct products are produced in a timely fashion. \r\nEvaluates the quality of project outputs against agreed service acceptance criteria.","level_6":"Develops the organisation's approach for service acceptance, owns the transition process and defines the acceptance criteria for service transitions.\r\nPromotes and monitors project quality outputs to ensure they are fit for purpose and fit for use within operational services. \r\nActively engages with stakeholders to promote awareness and compliance with service transition quality plans and processes. \r\nAgrees the service acceptance criteria with delivery teams.","level_7":null},{"_id":95,"code":"SFAS","name":"Safety assessment","description":"Assessing safety-related software and hardware systems to determine compliance with standards and required levels of safety integrity.\r","link":"https://sfia-online.org/en/sfia-8/skills/safety-assessment","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Collects safety assurance evidence using appropriate methods and tools. \r\nUndertakes all work in accordance with agreed safety, technical and quality standards.","level_5":"Undertakes safety analyses using agreed techniques to verify or validate that safety requirements are implemented. \r\nParticipates in system safety assessments.\r\nCreates safety assessment reports and recommends and defines how a system's safety requirements can be satisfied.","level_6":"Champions and promotes safety practices in the organisation. \r\nLeads safety assessments according to organisational safety policies and standards.\r\nDefines and implements organisational policies and standards for system safety assessment.\r\nAssures compliance with defined standards and policies and oversees overall safety life cycle assessment activities.","level_7":null},{"_id":96,"code":"SFEN","name":"Safety engineering","description":"Applying appropriate methods to assure safety during all life cycle phases of safety-related systems developments.\r","link":"https://sfia-online.org/en/sfia-8/skills/safety-engineering","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":"Assists in hazard and risk analysis during system development and implementation using agreed methods and procedures. \r\nDocuments the results of hazard and risk analysis activities.\r\nAssists with the collection of safety assurance evidence using appropriate methods and tools. \r\nUndertakes all work in accordance with agreed safety, technical and quality standards.","level_4":"Contributes to identifying, analysing and documenting hazards and safety risks using agreed methods and procedures.\r\nContributes to the specification of safety requirements. \r\nAnalyses and documents safety validation results during system development and implementation.\r\nContributes to developing and maintaining project safety assurance plans, and gathers safety assurance evidence for safety case preparation.","level_5":"Identifies and analyses hazards and contributes to identifying and evaluating risk reduction measures, ensuring these are adequately documented. \r\nSpecifies safety-related systems architectures for defined safety levels. \r\nDevelops and maintains project safety assurance plans. Monitors implementation and compliance. Ensures that safety assurance evidence is gathered for safety case preparation.\r\nWorks with system architects, designers and developers to assure safety requirements implementation.","level_6":"Takes full responsibility for hazard analysis and risk evaluation, safety-related systems architectural design and safety compliance planning.\r\nLeads the definition and allocation of safety requirements for the system, according to the system's nature and required safety level.  \r\nTakes responsibility for the safety-related aspects of multiple complex or high safety integrity level projects.","level_7":null},{"_id":97,"code":"SINT","name":"Systems integration and build","description":"Planning, implementing and controlling activities to synthesise system components to create operational systems, products or services.\r","link":"https://sfia-online.org/en/sfia-8/skills/systems-integration-and-build","category":null,"subcategory":null,"level_1":null,"level_2":"Produces software builds from software source code. \r\nConducts tests as defined in an integration test specification and records the details of any failures. \r\nAnalyses and reports on integration test activities and results. \r\nIdentifies and reports issues and risks.","level_3":"Defines the software modules needed for an integration build and produces a build definition for each generation of the software. \r\nAccepts completed software modules, ensuring that they meet defined criteria. Produces software builds from software source code for loading onto target hardware. \r\nConfigures the hardware and software environment as required by the system being integrated. Produces integration test specifications, conducts tests and records and reports on outcomes. \r\nDiagnoses faults and records and reports on the results of tests. Produces system integration reports.","level_4":"Provides technical expertise to enable the configuration of  system components and equipment for systems testing. \r\nCollaborates with technical teams to develop and agree system integration plans and report on progress. Defines complex/new integration builds. Ensures that integration test environments are correctly configured. \r\nDesigns, performs and reports results of tests of the integration build. Identifies and documents system integration components for recording in the configuration management system. \r\nRecommends and implements improvements to processes and tools.","level_5":"Plans and drives activities to develop organisational systems integration and build capabilities including automation and continuous integration. \r\nIdentifies, evaluates and manages the adoption of tools, techniques and processes to create a robust integration framework. Provides authoritative advice and guidance on any aspect of systems integration.\r\nLeads integration work in line with the agreed system and service design. Assesses risks and takes preventative action. Measures and monitors applications of standards.\r\nContributes to the development of organisational policies, standards, and guidelines for systems integration.","level_6":"Leads the development of organisational systems integration and build capabilities including automation and continuous integration. \r\nDevelops organisational policies, standards, and guidelines for systems integration and build. \r\nProvides resources to ensure systems integration and build can operate effectively and ensures  adoption and adherence to policies and standards.","level_7":null},{"_id":98,"code":"SLEN","name":"Systems and software life cycle engineering","description":"Establishing and deploying an environment for developing, continually improving, and securely operating software and systems products and services.\r","link":"https://sfia-online.org/en/sfia-8/skills/systems-and-software-life-cycle-engineering","category":null,"subcategory":null,"level_1":null,"level_2":null,"level_3":null,"level_4":"Elicits requirements for systems and software life cycle working practices and automation.\r\nPrepares design options for the working environment of methods, procedures, techniques, tools, and people. \r\nSelects systems and software life cycle working practices for software components and micro-services. \r\nDeploys automation to achieve well-engineered and secure outcomes.","level_5":"Collaborates with those responsible for ongoing systems and software life cycle management to select, adopt and adapt working practices.\r\nSupports deployment of the working environment for systems and software life cycle working practices.\r\nProvides effective feedback to encourage development of the individuals and teams responsible for systems and software life cycle working practices. Provides guidance and makes suggestions to support continual improvement and learning approach.\r\nContributes to identifying new domains within the organisation where systems and software life cycle working practices can be deployed.","level_6":"Obtains organisational commitment to strategies to deliver systems and software life cycle working practices to achieve business objectives. \r\nWorks with others to integrate organisational policies, standards and techniques across the full software and systems life cycle. \r\nDevelops and deploys the working environment supporting systems and software life cycle practices for strategic, large and complex products and services. \r\nLeads activities to manage risks associated with systems and software life cycle working practices. Plans and manages the evaluation or assessment of systems and software life cycle working practices","level_7":"Represents and leads systems and software life cycle working practices at the highest level in the organisation.\r\nIdentifies opportunities for innovation in systems and software life cycle working practices to achieve organisational goals and objectives. \r\nLeads the essential cultural and environmental changes and communicates the benefits to all stakeholders. \r\nOversees the quality of the work performed and delivers measurable business benefits."},{"_id":99,"code":"SLMO","name":"Service level management","description":"Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.\r","link":"https://sfia-online.org/en/sfia-8/skills/service-level-management","category":null,"subcategory":null,"level_1":null,"level_2":"Monitors and logs the actual service provided, compared to that required by service level agreements.","level_3":"Monitors service delivery performance metrics. \r\nLiaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.","level_4":"Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. \r\nAnalyses service delivery performance to identify actions required to maintain or improve levels of service.\r\nInitiates and reports on actions to maintain or improve levels of service.","level_5":"Ensures that service delivery meets agreed service levels. \r\nNegotiates service level requirements and agreed service levels with customers. \r\nDiagnoses service delivery problems and initiates actions to maintain or improve levels of service. \r\nEstablishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.","level_6":"Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. \r\nEnsures that service level agreements are complete and cost-effective across the catalogue of available services. Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained. Prepares proposals to meet forecast changes in the levels or types of services.\r\nReviews service delivery to ensure that agreed targets are met. \r\nNegotiates with relevant parties in respect of disruptions and major amendments to the provision of services.","level_7":"Sets strategies for service delivery that support the strategic needs of the client organisation. \r\nAuthorises allocation of resources for monitoring service delivery arrangements. \r\nDevelops relationships with customers at the highest level to identify potential areas of mutual commercial interest for future development. \r\nMaintains an overview of the contribution of service delivery arrangements to organisational success. Provides leadership within the industry on the identification of future trends."},{"_id":100,"code":"SORC","name":"Sourcing","description":"Managing, or providing advice on, the procurement or commissioning of products and services.\r","link":"https://sfia-online.org/en/sfia-8/skills/sourcing","category":null,"subcategory":null,"level_1":null,"level_2":"Assists in the preparation of pre-qualification questionnaires and tender invitations in response to business cases. \r\nAssembles relevant  information for tenders. \r\nProduces detailed evaluation criteria for simple tender criteria. \r\nAssists in the evaluation of tenders.","level_3":"Prepares pre-qualification questionnaires and tender invitations in response to business cases. \r\nRecognises the difference between open source and proprietary systems options. \r\nApplies standard procedures and tools to produce detailed evaluation criteria for complex tenders and to evaluate tenders.","level_4":"Reviews business cases (requirements, potential benefits and options) and determines appropriate procurement routes. \r\nUsing market knowledge to inform specifications, ensures detailed pre-qualification questionnaires and tender invitations are prepared. \r\nCollects and collates data to support collaboration and negotiates terms and conditions to reflect the scale of requirements and encourage good performance. \r\nEvaluates tenders based on specification and evaluation criteria, prepares acceptance documentation and advises on contracts and service level agreements.","level_5":"Plans and manages procurement activities. \r\nManages tender, evaluation and acquisition processes. Researches suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans. \r\nAdvises on the business case for alternative sourcing models. Advises on policy and procedures covering tendering, the selection of suppliers and procurement. \r\nNegotiates with potential partners and suppliers, developing acceptance criteria and procedures. Drafts and places contracts.","level_6":"Develops policy and procedures for sourcing and procurement activities. \r\nEstablishes procurement strategies, standards, methods, processes and good practices that ensure compliance with legislation, regulation and third-party information security. \r\nLeads the procurement process, from clarifying requirements through to placing, monitoring and terminating contracts.\r\nIdentifies external partners, engaging with professionals in related disciplines as appropriate. Ensures that terms and conditions are aligned with current legislation and policy.","level_7":"Determines overall strategies for managing supplier relationships, embracing effective operational relationships at all levels. \r\nTakes overall responsibility for sourcing and procurement activities. \r\nDevelops, deploys and reviews acquisition processes. \r\nNegotiates major contracts."}], "fields": [{"id": "_id", "type": "int"}, {"id": "code", "type": "text"}, {"id": "name", "type": "text"}, {"id": "description", "type": "text"}, {"id": "link", "type": "text"}, {"id": "category", "type": "text"}, {"id": "subcategory", "type": "text"}, {"id": "level_1", "type": "text"}, {"id": "level_2", "type": "text"}, {"id": "level_3", "type": "text"}, {"id": "level_4", "type": "text"}, {"id": "level_5", "type": "text"}, {"id": "level_6", "type": "text"}, {"id": "level_7", "type": "text"}], "_links": {"start": "/api/action/datastore_search?resource_id=043ae065-7167-44c5-a6da-b33efe05f4ec", "next": "/api/action/datastore_search?resource_id=043ae065-7167-44c5-a6da-b33efe05f4ec&offset=100"}, "total": 121, "total_was_estimated": false}}