acea8a39-646d-4cad-bbd3-c5fba7f99456 urn:uuid en UTF-8 nonGeographicDataset nonGeographicDataset 2025-11-11T12:43:42 creation ISO 19115 2016 Daily call centre enquires—call routing failure acea8a39-646d-4cad-bbd3-c5fba7f99456 Daily call centre enquiries for last month where the call centre routing failed (for any reason) and a caller was routed to next available trained operator. call centre customer service Daily call centre enquiries—call routing failure documentDigital Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's default routing end point for each work day last month. Calls are captured in this dataset if a customer has called 132380 or 132390 and the routing in the phone system, or while on hold, has failed in transferring the caller to a trained operator. CSV Dataset explanations documentDigital Explanation of the column headings in the dataset. CSV