050a9513-8fbc-494b-bf8d-2ac120a590a5 urn:uuid aar UTF-8 nonGeographicDataset nonGeographicDataset 2025-06-25T13:29:53 creation ISO 19115 2016 Customer Interaction Volumes 050a9513-8fbc-494b-bf8d-2ac120a590a5 The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats that come into our Main Number (8302 7203), our Library Number (8203 7990), our Parking Fine number (8203 7211), our Bus Station number (8221 5080), our email address (city@adelaidecitycouncil.com) and our web chats entering from www.adelaidecitycouncil.com. Note – the parking fine line and bus station line provide several options – customers that choose to speak with someone are entered into our Main Queue SA0062407: South Australia 135.866666 135.866666 -29.383333 -29.383333 calls contact customer customer centre interaction Customer Interaction Volumes documentDigital The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats that come into our Main Number (8302 7203), our Library Number (8203 7990), our Parking Fine number (8203 7211), our Bus Station number (8221 5080), our email address (city@adelaidecitycouncil.com) and our web chats entering from www.adelaidecitycouncil.com. Note – the parking fine line and bus station line provide several options – customers that choose to speak with someone are entered into our Main Queue CSV