{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author": "Adelaide City Council", "author_email": null, "contact_point": "city@adelaidecitycouncil.com", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "4c3afce7-601b-4560-bae7-0f228b1aea3d", "isopen": false, "language": "aar", "license_id": "cc-by", "license_title": "Creative Commons Attribution 3.0 Australia", "license_url": "http://creativecommons.org/licenses/by/3.0/au/", "maintainer": "faulstew", "maintainer_email": null, "metadata_created": "2025-06-25T14:04:57.884983", "metadata_modified": "2025-06-25T14:04:59.645571", "name": "customer-call-types", "notes": "Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a Customer Centre agent under a Call Code based on what the interaction was regarding. The Call Codes may have attached workflows to ensure the correct department receives notification of the work required. General enquiry Call Codes do not require notifications to be sent but they are important to capture what the interaction with the customer was about. ", "num_resources": 1, "num_tags": 5, "organization": {"id": "4aa425c5-fb9a-4f20-8393-e83eaac83fe7", "name": "city-of-adelaide-south-australia-government", "title": "City of Adelaide", "type": "organization", "description": "The City of Adelaide has a justified reputation as a clean, attractive and accessible city centre. It takes great pride in its distinctive character and Park Lands.  Adelaide has a strong tradition of social reform and has highly regarded educational and medical institutions, a vigorous arts sector and internationally renowned festivals and events.\r\n\r\n", "image_url": "", "created": "2025-06-25T23:28:13.004459", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://data.sa.gov.au/data/", "href": "https://data.sa.gov.au/data/dataset/customer-call-types", "title": "South Australia Government"}, "original_name": "customer-call-types", "owner_org": "4aa425c5-fb9a-4f20-8393-e83eaac83fe7", "private": false, "promotion_level": "0", "remote_last_updated": "2022-11-13 23:28:34.135827", "spatial": "{\"type\": \"Point\",\"coordinates\": [135.866666,-29.383333]}", "spatial_coverage": "SA0062407: South Australia", "state": "active", "temporal_coverage_from": "2015-06-26 00:00:00", "title": "Customer Call Types", "type": "dataset", "unpublished": false, "url": null, "version": null, "extras": [{"key": "harvest_object_id", "value": "a5c47561-a74b-47f9-b8b9-234220cb7972"}, {"key": "harvest_source_id", "value": "bb56156a-72e4-461b-bea4-aec9145d8b5c"}, {"key": "harvest_source_title", "value": "South Australia Government"}], "resources": [{"cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.sa.gov.au", "created": "2016-06-20T16:21:05.616165", "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "description": "Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a Customer Centre agent under a Call Code based on what the interaction was regarding. The Call Codes may have attached workflows to ensure the correct department receives notification of the work required. General enquiry Call Codes do not require notifications to be sent but they are important to capture what the interaction with the customer was about. ", "format": "CSV", "hash": "fa8b2869d3803bd37ff5be9e69e2076a", "id": "286176c3-3d03-4653-b0d4-52b73fc3852c", "ignore_hash": false, "last_modified": "2022-11-09T03:52:16", "metadata_modified": "2025-06-25T14:04:57.873846", "mimetype": "text/csv", "mimetype_inner": null, "name": "Customer Call Types", "original_url": "https://s3.ap-southeast-2.amazonaws.com/dmzweb.adelaidecitycouncil.com/OpenData/Customer_Call_Types_From_Pathway/Customer_Call_Types_From_Pathway.csv", "package_id": "4c3afce7-601b-4560-bae7-0f228b1aea3d", "position": 0, "resource_id": "286176c3-3d03-4653-b0d4-52b73fc3852c", "resource_type": null, "set_url_type": false, "size": null, "state": "active", "task_created": "2022-11-13 23:28:32.109296", "url": "https://s3.ap-southeast-2.amazonaws.com/dmzweb.adelaidecitycouncil.com/OpenData/Customer_Call_Types_From_Pathway/Customer_Call_Types_From_Pathway.csv", "url_type": null, "zip_extract": false}], "tags": [{"display_name": "ACC", "id": "0090485f-316c-4ad5-9ae4-b947d51b678f", "name": "ACC", "state": "active", "vocabulary_id": null}, {"display_name": "council", "id": "12d32454-c607-48f0-8c42-5d82224339d1", "name": "council", "state": "active", "vocabulary_id": null}, {"display_name": "customer", "id": "88451584-ebdc-4d09-82b9-e4b4ba0f9f5b", "name": "customer", "state": "active", "vocabulary_id": null}, {"display_name": "customer centre", "id": "befca623-5d59-4737-b356-a3440df5f868", "name": "customer centre", "state": "active", "vocabulary_id": null}, {"display_name": "phonecall", "id": "65c762e5-5e4a-4d04-9284-e6ee7057364f", "name": "phonecall", "state": "active", "vocabulary_id": null}], "groups": [], "relationships_as_subject": [], "relationships_as_object": []}}