{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author": "opendata@brisbane.qld.gov.au", "author_email": null, "contact_point": "opendata@brisbane.qld.gov.au", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "4ba6c689-3dc4-46c8-8062-8e20d21b48dc", "isopen": false, "license_id": "cc-by-4", "license_title": "cc-by-4", "maintainer": "opendata@brisbane.qld.gov.au", "maintainer_email": "opendata@brisbane.qld.gov.au", "metadata_created": "2025-11-11T09:24:09.569466", "metadata_modified": "2026-04-09T23:35:20.361891", "name": "contact-centre-customer-enquiries", "notes": "<strong><em>This dataset is available on Brisbane City Council\u2019s open data website \u2013 <a href=\"https://data.brisbane.qld.gov.au\">data.brisbane.qld.gov.au</a>. The site provides additional features for viewing and interacting with the data and for downloading the data in various formats.</em></strong>  \n\nDaily volumes for customer enquiries and requests for Brisbane City Councils Contact Centre.  \n\nCouncil offers a large number of services and has a number of contact channels for customers to connect with, a large variety of services are offered via these channels.  \n\nReport on daily volumes of customer enquiries and requests by service and channel for Brisbane City Council\u2019s Contact Centre. This dataset includes the Date, channel, worksite, category, service, volume fields.", "num_resources": 1, "num_tags": 6, "organization": {"id": "06ace54f-8b8d-4c4b-8ca3-4232b89f8a91", "name": "brisbane-city-council-queensland-government", "title": "Brisbane City Council", "type": "organization", "description": "Harvester for Queensland Gov  Open Data", "image_url": "", "created": "2025-08-19T01:47:59.887991", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://www.data.qld.gov.au", "href": "https://www.data.qld.gov.au/dataset/contact-centre-customer-enquiries", "title": "Queensland Government"}, "original_name": "contact-centre-customer-enquiries", "owner_org": "06ace54f-8b8d-4c4b-8ca3-4232b89f8a91", "private": false, "promotion_level": "0", "remote_last_updated": "2026-04-08 10:12:17.407488", "spatial": "Queensland", "state": "active", "temporal_coverage_from": "2024-09-03 02:17:03.868233", "title": "Contact Centre \u2014 Customer enquiries", "type": "dataset", "unpublished": false, "url": "https://data.brisbane.qld.gov.au/explore/dataset/contact-centre-customer-enquiries", "version": "1.0", "extras": [{"key": "harvest_object_id", "value": "1539f36c-878d-4b9c-ba35-fac1e051205a"}, {"key": "harvest_source_id", "value": "3d875b1b-262a-46a4-80e8-414052cd07d5"}, {"key": "harvest_source_title", "value": "Queensland Government"}], "resources": [{"cache_last_updated": null, "cache_url": null, "created": "2017-12-15T00:00:00", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "description": "This dataset is available on Brisbane City Council\u2019s open data website \u2013 [data.brisbane.qld.gov.au](https://data.brisbane.qld.gov.au). The site provides additional features for viewing and interacting with the data and for downloading the data in various formats.", "format": "HTML", "hash": "", "id": "94ec66fd-8433-4cee-8817-4bf180417859", "last_modified": "2026-04-08T10:12:17.406604", "metadata_modified": "2026-04-09T23:35:18.703838", "mimetype": null, "mimetype_inner": null, "name": "Explore the dataset", "package_id": "4ba6c689-3dc4-46c8-8062-8e20d21b48dc", "position": 0, "resource_type": null, "size": null, "state": "active", "url": "https://data.brisbane.qld.gov.au/explore/dataset/contact-centre-customer-enquiries", "url_type": null, "zip_extract": false}], "tags": [{"display_name": "call centre", "id": "1a7d8cbd-03fe-40c2-b0ef-f2e8cdcdf072", "name": "call centre", "state": "active", "vocabulary_id": null}, {"display_name": "customer", "id": "88451584-ebdc-4d09-82b9-e4b4ba0f9f5b", "name": "customer", "state": "active", "vocabulary_id": null}, {"display_name": "customer service", "id": "5ec04034-08fc-4643-bffa-4c300f11de1a", "name": "customer service", "state": "active", "vocabulary_id": null}, {"display_name": "enquiries", "id": "0c688c17-1b9d-4165-9be3-389390ca5188", "name": "enquiries", "state": "active", "vocabulary_id": null}, {"display_name": "face to face", "id": "6357a303-0940-4004-a17b-76c6b899d21c", "name": "face to face", "state": "active", "vocabulary_id": null}, {"display_name": "phone", "id": "8145eda1-47fc-403e-a4d2-180d418886a6", "name": "phone", "state": "active", "vocabulary_id": null}], "groups": [], "relationships_as_subject": [], "relationships_as_object": []}}