{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author_email": null, "contact_point": "unknown", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 1, "geospatial_topic": [], "id": "44c2cd51-0694-464e-b6ae-79f92cb52205", "isopen": false, "license_id": "cc-by", "license_title": "Creative Commons Attribution 3.0 Australia", "license_url": "http://creativecommons.org/licenses/by/3.0/au/", "maintainer": null, "maintainer_email": null, "metadata_created": "2026-01-10T01:43:47.610376", "metadata_modified": "2026-04-13T13:20:06.504805", "name": "customer-service-requests-with-digital-channel-information1", "notes": "This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.", "num_resources": 3, "num_tags": 7, "organization": {"id": "625bb2dd-9741-4e6e-9a4a-8613c201dce4", "name": "city-of-melbourne-open-data", "title": "City of Melbourne Open Data", "type": "organization", "description": "Harvester for City of Melbourne Open Data", "image_url": "", "created": "2025-06-23T12:29:07.362999", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://data.melbourne.vic.gov.au", "href": "https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-digital-channel-information/", "title": "Melbourne Data"}, "owner_org": "625bb2dd-9741-4e6e-9a4a-8613c201dce4", "private": false, "promotion_level": "0", "remote_last_updated": "2022-12-14 02:22:08+00", "spatial": "Melbourne", "state": "active", "temporal_coverage_from": "2022-12-14 02:22:08+00", "title": "Customer Service Requests (with digital channel information)", "type": "dataset", "unpublished": false, "url": null, "version": null, "resources": [{"cache_last_updated": null, "cache_url": null, "created": "2026-04-13T13:20:06.538033", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "JSON", "hash": "", "id": "43105431-d622-4032-abe3-b14645ab26f5", "last_modified": null, "metadata_modified": "2026-04-13T13:20:06.512203", "mimetype": null, "mimetype_inner": null, "package_id": "44c2cd51-0694-464e-b6ae-79f92cb52205", "position": 0, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "created": "2026-04-13T13:20:06.538038", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "JSON", "hash": "", "id": "f0b238da-b35f-47e1-b94c-4479bf8c415e", "last_modified": null, "metadata_modified": "2026-04-13T13:20:06.512293", "mimetype": "application/json", "mimetype_inner": null, "package_id": "44c2cd51-0694-464e-b6ae-79f92cb52205", "position": 1, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/json", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "created": "2026-04-13T13:20:06.538041", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "CSV", "hash": "", "id": "eebf172f-ff0b-4ce1-b378-b8c0db6c4dea", "last_modified": null, "metadata_modified": "2026-04-13T13:20:06.512353", "mimetype": "text/csv", "mimetype_inner": null, "package_id": "44c2cd51-0694-464e-b6ae-79f92cb52205", "position": 2, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/csv", "url_type": null, "zip_extract": false}], "tags": [{"display_name": "accessibility", "id": "f2b41032-0e1b-4e46-9e7a-4dce9e5bef25", "name": "accessibility", "state": "active", "vocabulary_id": null}, {"display_name": "assets", "id": "de33d263-0178-4759-9991-a66f43c82588", "name": "assets", "state": "active", "vocabulary_id": null}, {"display_name": "customer-service-requests", "id": "165191d6-8203-4ee2-88dc-850a6bc9f9d4", "name": "customer-service-requests", "state": "active", "vocabulary_id": null}, {"display_name": "customers", "id": "e79cf904-7a24-42a7-be4e-e16be3448d6c", "name": "customers", "state": "active", "vocabulary_id": null}, {"display_name": "requests", "id": "516dbb8a-a41f-446b-b425-1acc64046210", "name": "requests", "state": "active", "vocabulary_id": null}, {"display_name": "salesforce", "id": "34ca42da-1f1f-40cc-8874-838a8df5e7a6", "name": "salesforce", "state": "active", "vocabulary_id": null}, {"display_name": "work", "id": "48005ae1-9f5e-4e3e-ae52-a97cf8d43673", "name": "work", "state": "active", "vocabulary_id": null}], "groups": [], "relationships_as_subject": [], "relationships_as_object": [], "extras": [{"key": "harvest_object_id", "value": "a64a742f-714b-437c-96bb-98a07be93820"}, {"key": "harvest_source_id", "value": "ae355368-4c0e-41a2-a9af-0a49e4c2aee9"}, {"key": "harvest_source_title", "value": "Melbourne Data"}]}}