{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author_email": null, "contact_point": "unknown", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "05143b1e-c95e-4227-882b-383a29443e60", "isopen": false, "license_id": "cc-by", "license_title": "Creative Commons Attribution 3.0 Australia", "license_url": "http://creativecommons.org/licenses/by/3.0/au/", "maintainer": null, "maintainer_email": null, "metadata_created": "2025-06-23T17:51:33.188124", "metadata_modified": "2025-08-14T09:28:07.121502", "name": "nsw-2-customer-satisfaction-index-all-modes", "notes": "People often use different modes of transport at various times for a range of reasons, so it is important that we continue to listen to how people in NSW rate their experiences throughout their entire journey.\nConducting the \u2018Customer Satisfaction Index\u2019 helps us gain insight into the experiences of our transport users, which helps us focus our efforts on improving transport services to meet the needs of NSW residents.\nWe would like to thank the more than 34,000 people who provided their feedback, either online or face-to-face, for the most recent research, conducted in May 2024.\nPublic Transport in NSW\nPassengers impacted by disruptions due to adverse weather.\nSevere adverse weather events in early 2024 affected our public transport passengers, resulting in a slight decline in satisfaction with train timeliness. However, satisfaction with the \u2018availability of information about service delays\u2019 has slightly increased compared with six months ago.\nAs preparation continued during May for the new Sydney Metro expansion, passengers were kept well informed to what to expect with changes to services. Consequently,  passengers have remained highly satisfied, particularly with the \u2018knowledge of staff\u2019 and \u2018information about delays\u2019.\nAs public transport patronage continued to increase, satisfaction levels for comfort and \u2018personal space\u2019 have slightly decreased for buses, light rail and ferries.\nRoad\nSevere weather in early 2024 also impacted road users in NSW, leading to a decline in satisfaction with journey time reliability for private vehicles and motorcycles across the state.\nHeavy vehicle users have previously reported low satisfaction with rest areas across NSW. We have been focusing on improving these facilities, and it\u2019s encouraging to see that satisfaction levels have continued to rise.\nActive transport users remain highly satisfied, with cyclists increasingly pleased with the \u2018ease of connecting to public transport\u2019 and pedestrians appreciating \u2018sharing footpaths with others safely\u2019.\nPoint-to-Point\nSatisfaction among users of point-to-point services (taxis, rideshares and hire cars) remains stable overall, with customers most satisfied with their accessibility and convenience.\nWhat\u2019s Next\nWe will continue engaging with our passengers to gain deeper insights into their experiences across NSW\u2019s transport network. This feedback will guide us in prioritising areas of low and declining satisfaction, helping us work towards delivering a consistently positive experience throughout their journey.", "num_resources": 6, "num_tags": 1, "organization": {"id": "a0920e7c-94e9-46a2-8448-5f9048bb8e07", "name": "transport-for-nsw-datansw", "title": "Transport for NSW", "type": "organization", "description": "[Transport for NSW](http://www.transport.nsw.gov.au/) is the integrated transport authority in NSW, responsible for improving the customer experience, planning, program administration, policy, regulation, procuring transport services, infrastructure and freight. 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