{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author": "Adelaide City Council", "author_email": null, "contact_point": "city@adelaidecitycouncil.com", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "050a9513-8fbc-494b-bf8d-2ac120a590a5", "isopen": false, "language": "aar", "license_id": "cc-by", "license_title": "Creative Commons Attribution 3.0 Australia", "license_url": "http://creativecommons.org/licenses/by/3.0/au/", "maintainer": "faulstew", "maintainer_email": null, "metadata_created": "2025-06-25T13:29:53.530705", "metadata_modified": "2025-06-25T13:29:55.290991", "name": "customer-interaction-volumes", "notes": "The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats that come into our Main Number (8302 7203), our Library Number (8203 7990), our Parking Fine number (8203 7211), our Bus Station number (8221 5080), our email address (city@adelaidecitycouncil.com) and our web chats entering from www.adelaidecitycouncil.com. Note \u2013 the parking fine line and bus station line provide several options \u2013 customers that choose to speak with someone are entered into our Main Queue", "num_resources": 1, "num_tags": 5, "organization": {"id": "4aa425c5-fb9a-4f20-8393-e83eaac83fe7", "name": "city-of-adelaide-south-australia-government", "title": "City of Adelaide", "type": "organization", "description": "The City of Adelaide has a justified reputation as a clean, attractive and accessible city centre. It takes great pride in its distinctive character and Park Lands.  Adelaide has a strong tradition of social reform and has highly regarded educational and medical institutions, a vigorous arts sector and internationally renowned festivals and events.\r\n\r\n", "image_url": "", "created": "2025-06-25T23:28:13.004459", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://data.sa.gov.au/data/", "href": "https://data.sa.gov.au/data/dataset/customer-interaction-volumes", "title": "South Australia Government"}, "original_name": "customer-interaction-volumes", "owner_org": "4aa425c5-fb9a-4f20-8393-e83eaac83fe7", "private": false, "promotion_level": "0", "remote_last_updated": "2022-11-13 23:04:41.409091", "spatial": "{\"type\": \"Point\",\"coordinates\": [135.866666,-29.383333]}", "spatial_coverage": "SA0062407: South Australia", "state": "active", "temporal_coverage_from": "2015-01-01 00:00:00", "temporal_coverage_to": "2015-12-31 00:00:00", "title": "Customer Interaction Volumes", "type": "dataset", "unpublished": false, "url": null, "version": null, "extras": [{"key": "harvest_object_id", "value": "b88b40df-f349-4934-a689-4338891023de"}, {"key": "harvest_source_id", "value": "bb56156a-72e4-461b-bea4-aec9145d8b5c"}, {"key": "harvest_source_title", "value": "South Australia Government"}], "resources": [{"cache_last_updated": null, "cache_url": null, "ckan_url": "https://data.sa.gov.au", "created": "2016-06-20T16:30:07.253187", "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "description": "The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats that come into our Main Number (8302 7203), our Library Number (8203 7990), our Parking Fine number (8203 7211), our Bus Station number (8221 5080), our email address (city@adelaidecitycouncil.com) and our web chats entering from www.adelaidecitycouncil.com. 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